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Viewing iJMB Details

When iJMBs are received by Service Now, only selected information is displayed on the Device Snapshot page. The entire content of an iJMB can be viewed using Service Now.

To view the details of an iJMB:

1. From the Service Now task ribbon, select Service Central > Information > Device Snapshot. The Device Snapshot page is displayed.
2. Select the organization whose iJMB contents you want to view.
3. Click View JMB from the Actions panel. The View JMB dialog box shows links to the original and the filtered iJMB details page. The information in the filtered JMB is classified by the settings on your Global Settings page.
   
   
4. Click a link. A new window displays the iJMB details.