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• Running an Organization in Test Mode    

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• Organizations Overview
• Modifying Organization Parameters

Running an Organization in Test Mode

When you configure an organization, you can enable test mode to avoid the processing of production incident cases. In this mode, the synopsis of the incident that is being submitted to JTAC is appended with [Test Mode].

To place an organization in test mode:

1. From the Service Now task ribbon, select Administration > Organizations. The Organizations page is displayed. If the table is empty, you need to add organizations.
2. Select the organizations that you want to place in test mode.
3. Select Modify Organization from the Actions list. The Organization dialog box displays the parameters of the selected organization.
4. Set the Test Mode value to Enable, using the drop-down menu.
5. Click Submit. This action places the selected organization in the test mode.