Notification Policies Overview
In Service Now, a notification policy specifies the events that you want Service Now to send a notification and also the actions you want taken. Service Now sends you a notification when a specific event occurs. Notification policies define the parameters for these notifications.
You can specify the following parameters when you create a notification policy
- Trigger—Specify the event that causes Service Now to send the notification.
- Filters—Further specify the events that cause Service Now to send a notification.
- Actions—Specify the action (or actions) that must be taken after the specified event is triggered. These events can be filtered by priority, device name, serial number, and so on. Different filters are supported for incident and information trigger types.
Service Now provides an interface where you can manage these notification policies. The Notifications page displays the notification policies chronologically by name, owner, status, and trigger. For more information about the Notifications table columns, see Table 1.
Table 1: Notification Policies Table Column Descriptions
Element Name | Description | Privilege Required to Modify | Range/Length | Default |
|---|---|---|---|---|
Name | Name of the policy, which must be unique among all policies owned by the same user. | Hyperlink requires Notification Policy privilege | 64 characters | N/A |
Owner | Name of the user who owns the notification policy. | N/A | N/A | N/A |
Status | Whether the notification policy is running. | N/A | Enabled or Disabled | N/A |
Trigger Type | Type of trigger that should occur in order for the notification policy to be applied. | N/A |
| N/A |
