New Features
The Junos Space Service Now application streamlines fault management for JUNOS devices by automating the detection, isolation and resolution of network faults and incidents. The Junos Space Service Now application presents the following new features:
- Automated incident management—Service Now processes and displays Juniper Message Bundles (JMBs) sent by JUNOS devices with AI-Scripts installed, when problems are detected on these devices. Service Now users can use these JMBs to submit technical support cases to Juniper Networks with a single click. Users are also kept informed of updates to the incidents and resulting cases through tasks like assigning and flagging users, and with the use of notification policies that automate the process of notifying users. Service Now users can also view JMBs associated with incidents, change priority of an incident prior to automatically opening a technical support case, and export JMB content as HTML.
- Information messages for preventive action—Service Now users can receive information messages from Juniper Networks that include information on known issues or other alerts. Using the Scan for impact capability in Service Now, the specific list of devices that are impacted for each information message can be displayed.
- Device snapshots—JUNOS devices with AI-Scripts installed send weekly snapshots (informational JMBs) to Service Now. These snapshots include detailed identity information, system status, and logs. These snapshots can be viewed in Service Now and also shared with Juniper Networks or a Juniper Networks partner to assist in troubleshooting or in providing advanced services. Service Now administrators can set filters for JMBs that define what configuration content is shared. This helps protect confidential or sensitive information.
- Devices and organizations support—Service Now allows grouping of devices to enable management
of devices with similar attributes or uses. Associating devices to
device groups and categorizing them under organizations facilitates
easy management of multiple devices as a single entity. Devices that
are a part of the Junos Space platform can be identified and imported
into Service Now. For trial purposes, organizations can be run in
a pre-production environment by using the test mode. You can also
test the organization’s connectivity to JSS.
Service Now also provides archive locations, directories where JMBs are deposited by devices. Ten archive locations that can be associated to device groups are available. You can verify whether the archive locations exist and whether you have permissions to write to the archive locations.
- Script installation—Service Now provides a pre-defined AI-Script bundle and allows you to upload new script bundles. You can install and uninstall scripts on individual devices or groups of devices.
