Juniper Networks
Log in
|
How to Buy
|
Contact Us
|
United States (Change)
Choose Country
Close

Choose Country

North America

  • United States

Europe

  • Deutschland - Germany
  • España - Spain
  • France
  • Italia - Italy
  • Россия - Russia
  • United Kingdom

Asia Pacific

  • Asean Region (Vietnam, Indonesia, Singapore, Malaysia)
  • Australia
  • 中国 - China
  • India
  • 日本 - Japan
  • 대한민국 - Korea
  • 台灣 - Taiwan
Solutions
Products & Services
Company
Partners
Support
Education
Community
Security Intelligence Center

Technical Documentation

Download Software
Research a Problem Login required
Case Management Login required
Contract & Product Management Login required
Technical Documentation
Documentation Archive
Report Documentation Bug
Enterprise MIBs
File Format Help
Glossary
Portable Libraries
End-of-Life Products
Contact Support
Guidelines and Policies
Security Resources
Home > Support > Technical Documentation > Return Procedure
Print
FeedbackFeedback

Documentation Search

Advanced Search |  Search Tips
 

Related Documentation

  • Returning CTP Products for Repair or Replacement
  • Contacting Customer Support
 

Return Procedure

When you need to return a component:

  1. Determine the part number and serial number of the component. For instructions, see Locating CTP Component Serial Numbers.
  2. Obtain a Return Materials Authorization (RMA) number from the Juniper Networks Technical Assistance Center (JTAC). See Information You Might Need to Supply to JTAC.

    Provide the following information in your e-mail message or during the telephone call:

    • Part number and serial number of component
    • Your name, organization name, telephone number, and fax number
    • The shipping address for the replacement component, including contact name and phone number
    • Description of the failure

    The support representative validates your request and issues an RMA number for return of the component.

  3. Pack the device or component for shipment, performing the procedure described in Returning CTP Products for Repair or Replacement.
 

Related Documentation

  • Returning CTP Products for Repair or Replacement
  • Contacting Customer Support
 

Published: 2011-01-31


 
  • About Juniper
  • The New Network
  • Investor Relations
  • Press Releases
  • Newsletters
  • Juniper Offices
  • Resources
  • How to Buy
  • Partner Locator
  • Image Library
  • Visio Templates
  • Security Center
  • Community
  • Forums
  • Blogs
  • Junos Central
  • Social Media
  • Support
  • Technical Documentation
  • Knowledge Base (KB)
  • Software Downloads
  • Product Licensing
  • Contact Support
Site Map / RSS Feeds / Careers / Accessibility / Feedback / Privacy & Policy / Legal Notices
Copyright© 1999-2011 Juniper Networks, Inc. All rights reserved.
Help
|
My Account
|
Log Out