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## Related Documentation

- CTPOS and CTPView Software Password Requirements

# Restoring Access to a CTPView Server

You must use a nonroot password to log in to the CTPView server. If you lose all the nonroot passwords, then you cannot access the CTPView server.

To perform tasks on the server as a root user, you must first log in using an existing nonroot account. You then switch to the root account with the command su - and enter the root password.

This topic describes how to restore access to the CTPView server in any of the following events:

- You lose the passwords to all nonroot user accounts.
- You lose the root password.
- You lose the all nonroot user passwords and the root password.

Before you begin, you must have the GRUB Boot Loader password and physical access to the server with a connected monitor and keyboard.

If you have do not have the GRUB Boot Loader password, you must use the system motherboard jumpers to disable the password protection feature before proceeding. You can find details about how to perform this task on the Dell PowerEdge Documentation CD, which was included with the original packing material for the CTPView server.

To restore access to the CTPView server when you have lost all nonroot user passwords:

1. Access a shell.

   See Accessing a Shell on the CTPView Server (CTPView Server CLI).

2. Set a new password for a nonroot user account.

   See Setting a New Password for a Nonroot User Account (CTPView Server CLI).

3. Create a temporary nonroot user account and password, access the root account, and create a new permanent nonroot user.

   See Creating a Nonroot User Account and Password (CTPView Server CLI).

To restore access to the CTPView server when you have lost the root password:

1. Access a shell.

   See Accessing a Shell on the CTPView Server (CTPView Server CLI).

2. Set a new password for a root user account.

   See Setting a New Password for a Root User Account (CTPView Server CLI).

To restore access to the CTPView server when you have lost all nonroot user passwords and the root password:

1. Access a shell.

   See Accessing a Shell on the CTPView Server (CTPView Server CLI).

2. Set a new password for a root user account.

   See Setting a New Password for a Root User Account (CTPView Server CLI).

3. Set a new password for a nonroot user account.

   See Setting a New Password for a Nonroot User Account (CTPView Server CLI).

4. Create a temporary nonroot user account and password, access the root account, and create a new permanent nonroot user account.

   See Creating a Nonroot User Account and Password (CTPView Server CLI).

## Related Documentation

- CTPOS and CTPView Software Password Requirements

#### Published: 2010-10-05

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