You cannot recover lost usernames and passwords. If you lose access to the CTPView GUI as a Global_Admin user, you can use the following procedure to restore the default Global_Admin user account Juniper, select a new password for user Juniper, and assign the user to the default user group TempGroup.
Before you begin, log in to the CTPView server and access the CTPView Configuration Menu. See Accessing the CTPView Server Configuration Menu (CTPView Server Menu).
To restore browser access to the CTPView server: