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## Choose Country

### North America

- United States

### Europe

- Deutschland - Germany
- España - Spain
- France
- Italia - Italy
- Россия - Russia
- United Kingdom

### Asia Pacific

- Asean Region (Vietnam, Indonesia, Singapore, Malaysia)
- Australia
- 中国 - China
- India
- 日本 - Japan
- 대한민국 - Korea
- 台灣 - Taiwan

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# Technical Documentation

Download Software
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## Documentation Search

Advanced Search | Search Tips

## Related Documentation

- Contacting Customer Support
- Return Procedure
- Locating CTP Component Serial Numbers
- Returning CTP Products for Repair or Replacement

# Information You Might Need to Supply to JTAC

When requesting technical support from JTAC by phone, be prepared to provide the following information:

- Priority level
- Indication of what activity was being performed on the device when the problem occurred
- Problem detail and configuration data

When a new request for technical support is submitted, the JTAC engineer:

1. Opens a case and assigns a number.
2. Begins troubleshooting, diagnostics, and problem replication (if appropriate).
3. Provides you with periodic updates on problem status and escalates the problem as appropriate according to escalation management guidelines.
4. Closes the case when you agree that the problem has been resolved.

## Related Documentation

- Contacting Customer Support
- Return Procedure
- Locating CTP Component Serial Numbers
- Returning CTP Products for Repair or Replacement

#### Published: 2011-01-31

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