- request support information
- request support information
- <all-lcc | lcc number | scc>
Command introduced before JUNOS Release 7.4.
show chassis alarms added to output in JUNOS Release 8.0.
show route summary added to output in JUNOS Release 8.5.
show krt queue added to output in JUNOS Release 8.5.
show krt state added to output in JUNOS Release 8.5.
Display information about the system. Issue this command before contacting customer support, and then include the command output in your support request.
all-lcc — (Routing matrix only) (Optional) Display system information for all T640 routing nodes connected to a TX Matrix platform.
lcc number — (Routing matrix only) (Optional) Display system information for a specific T640 routing node (or line-card chassis) that is connected to a TX Matrix platform. Replace number with a value from 0 through 3.
scc — (Routing matrix only) (Optional) Display system information for the TX Matrix platform (or switch-card chassis).
The output of this command can be lengthy. We recommend that you redirect the output to a file. This command is a combination of the following commands:
maintenance
For information about output fields, see the description for the specific command (listed in the “Additional Information” section) in which you are interested.
user@host> request support information | save goose
Wrote 1143 lines of output to 'goose'
user@host>
user@host> request support information scc
user@host> show system uptime
scc-re0: -------------------------------------------------------------------------- Current time: 2004-09-15 00:49:06 PDT System booted: 2004-09-14 12:53:26 PDT (11:55:40 ago) Protocols started: 2004-09-14 12:54:19 PDT (11:54:47 ago) Last configured: 2004-09-14 13:07:47 PDT (11:41:19 ago) by regress 12:49AM PDT up 11:56, 3 users, load averages: 0.00, 0.02, 0.03 lcc0-re0: -------------------------------------------------------------------------- Current time: 2004-09-15 00:49:06 PDT System booted: 2004-09-14 15:36:41 PDT (09:12:25 ago) Last configured: 2004-09-14 15:38:06 PDT (09:11:00 ago) by root 12:49AM PDT up 9:12, 0 users, load averages: 0.13, 0.05, 0.02 lcc2-re0: -------------------------------------------------------------------------- Current time: 2004-09-15 00:49:06 PDT System booted: 2004-09-14 15:36:47 PDT (09:12:19 ago) Last configured: 2004-09-14 15:38:09 PDT (09:10:57 ago) by root 12:49AM PDT up 9:12, 0 users, load averages: 0.00, 0.00, 0.00
user@host> show version
scc-re0:
--------------------------------------------------------------------------
Hostname: hostA
Model: TX Matrix
JUNOS Base OS boot [7.0I20040914_1707_mapte]
JUNOS Base OS Software Suite [7.0I20040907_1922_rtuplur]
JUNOS Kernel Software Suite [7.0I20040914_1707_mapte]
JUNOS Packet Forwarding Engine Support (T-Series) [7.0I20040914_1707_mapte]
JUNOS Routing Software Suite [7.0I20040914_1707_mapte]
JUNOS Online Documentation [7.0I20040914_1707_mapte]
JUNOS Crypto Software Suite [7.0I20040914_1707_mapte]
JUNOS Support Tools Package [7.0-20040908.0]
lcc0-re0:
--------------------------------------------------------------------------
Hostname: hostB
Model: t640
JUNOS Base OS boot [7.0I20040914_1707_mapte]
JUNOS Base OS Software Suite [7.0I20040907_1922_rtuplur]
JUNOS Kernel Software Suite [7.0I20040914_1707_mapte]
JUNOS Packet Forwarding Engine Support (T-Series) [7.0I20040914_1707_mapte]
JUNOS Routing Software Suite [7.0I20040914_1707_mapte]
JUNOS Online Documentation [7.0I20040914_1707_mapte]
JUNOS Crypto Software Suite [7.0I20040914_1707_mapte]
lcc2-re0:
--------------------------------------------------------------------------
Hostname: dewey
Model: t640
JUNOS Base OS boot [7.0I20040914_1707_mapte]
JUNOS Base OS Software Suite [7.0I20040907_1922_rtuplur]
JUNOS Kernel Software Suite [7.0I20040914_1707_mapte]
JUNOS Packet Forwarding Engine Support (T-Series) [7.0I20040914_1707_mapte]
JUNOS Routing Software Suite [7.0I20040914_1707_mapte]
JUNOS Online Documentation [7.0I20040914_1707_mapte]
JUNOS Crypto Software Suite [7.0I20040914_1707_mapte]
...