Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need postsales technical support, you can access our tools and resources online or open a case with JTAC.
- JTAC policies—For a complete understanding of out JTAC procedures and policies, review the JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/710059.pdf.- Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/.- JTAC Hours of Operations—The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:
- Find CSC offerings:
http://www.juniper.net/customers/support/- Search for known bugs:
http://www2.juniper.net/kb/- Find product documentation:
http://www.juniper.net/techpubs/- Find solutions and answer questions using our Knowledge Base:
http://kb.juniper.net/- Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/- Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/- Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/- Open a case online in the CSC Case Manager:
http://www.juniper.net/cm/To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool located at
https://tools.juniper.net/SerialNumberEntitlementSearch/.Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
- Use the Case Manager tool in the CSC at
http://www.juniper.net/cm/- Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, visit us at
http://www.juniper.net/support/requesting-support.html.