Setting Up AIM Users > Understanding AIM Ownership

AIM provides ownership for incidents and intelligence messages. Once an AIM user becomes owner, that user is responsible for keeping track of the progress of a case or updates from JSS to ensure that case is resolved or for what actions are needed for an intelligence message. The incident or intelligence message owner can also update the case status to reflect progress made.

When an AIM user has ownership and appropriate privileges, that user can do the following:

• Incidents

• Edit priority and email list if incident is not submitted to JSS
• Submit incident to JSS
• Update owner status to reflect progress

• Intelligence Messages

• Update owner status to reflect progress

There are three levels of user ownership that an AIM administrator can assign when adding or modifying user privileges (see Table 45).

Table 45: AIM Ownership Levels

Ownership Level	Description
None	User is not allowed to own or assign ownership to any AIM user.
Level I	User can voluntarily take ownership of any unassigned incidents or intelligence messages.
Level II	User can voluntarily take ownership of any incidents or intelligence messages regardless if assigned or unassigned.
Level III	User can either give or take away ownership of incidents or intelligence messages to any user.