Changing Incident Owner Status
The incident owner can specify the incident status, that is either:
- Unassigned—Incident is not owned by an AIM user
- Assigned—Incident is owned by an AIM user
- In Progress—Incident case ID has been assigned and resolution is in progress.
- Completed—Incident has been resolved
To specify incident owner status, follow these steps:
- From My AIM Home or Incident Manager, click the incident synopsis link. The Incident detail page appears.
- On the Incident detail page, select the incident status from the Status drop-down list.
- Click Save Changes.
