Assigning an Incident Owner

You can own Incidents so that you can have responsibility for following the incident resolution process to completion. See Understanding AIM Ownership. See also AIM User Privileges.

To own an incident, follow these steps:

1. From My AIM Home or Incident Manager, click the incident synopsis link. The Incident detail page appears.
2. On the Incident detail page, select an AIM user from the Owner drop-down list.
3. Click Save Changes.