Submitting a Case

From the Incident Detail page, you can easily submit a request for an incident case ID from Juniper Support Systems (JSS) for resolution. See Understanding AIM Ownership and AIM User Privileges.

To submit a case ID request to JSS for an incident, follow these steps:

1. On the Incident Detail page, click Submit Case.

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You see the following message:

Successfully submitted case to Juniper: Create Case returned transaction ID

Thereafter, the case ID appears in the incident Case ID column.