Incident Manager Table Element Descriptions

Table 67: Incident Manager Table Command Button Descriptions

Button Name	Description	Privileges	Enabled/ Disabled	Results
Submit Case	Submits the selected Incident to Juniper so that a JTAC case will be created. Note that this action is only valid if only one incident is selected and if that incident has not already been submitted to the Juniper Homebase.
Create Policy	Initiates creation of a Reaction Policy. If any Incidents are selected, the policy created will be scoped to just those incidents specified. If no Incidents are selected, then the policy will be applied to all the Incidents in the system.
Clear Flag	Removes the flag from any of the selected Incidents.
Delete	Removes any selected Incidents
Organization drop-down list	Lets you select to view incidents for all organizations or by ones that you select that have been created in AIM.

Table 68: Incident Manager Table Column Descriptions

Column	Description	Range/Length	Default
!	Indicates the priority of the incident received	1-4	Set by the JUNOS device, may be overridden by a Reaction Policy
Host ID	Unique identifier representing the specific incident occurrence.	N/A	Set by the JUNOS system or JUNOScope application if multi-PRB
Platform	Indicates the platform of the device the incident occurred on.	N/A	Set by the JUNOS System
Synopsis	Textual description of the incident. This field is a link and can be used to navigate to the detail screen of the selected Incident. Figure 10 Incident Detail	N/A	Set by the JUNOS system
Occurred	Time that the JUNOS device detected the incident	Date and time	N/A
Owner	User that has currently been assigned ownership for this incident, as well as the owner's status regarding the incident Format: owner (status) See 2.5 Incident Detail for how to assign an owner to an incident	Owner—Any valid user login for AIM Status—assigned, in progress, completed	Unassigned
Status	The status of this incident with regards to AIM. It relates to the interactions between the AIM and the JSS case status.	Initial, Submitted, Created, Updated	Initial
Case ID	The case ID assigned by the Juniper Case Management system. This field is a link and can be used to navigate into the JSS Case Management application. Figure 11 JTAC Case ID - Link to Juniper Case Management	N/A	Empty until case created.
Flag	Indicates if this entry has been flagged to the user for inspection.	N/A	N/A