request support information

Display information about the system. Issue this command before contacting customer support, and then include the command output in your support request.

Options

all-lcc — (Routing matrix only) (Optional) Display system information for all T640 routing nodes connected to a TX Matrix platform.

lcc number — (Routing matrix only) (Optional) Display system information for a specific T640 routing node (or line-card chassis) that is connected to a TX Matrix platform. Replace number with a value from 0 through 3.

scc — (Routing matrix only) (Optional) Display system information for the TX Matrix platform (or switch-card chassis).

Additional Information

The output of this command can be lengthy. We recommend that you redirect the output to a file. This command is a combination of the following commands:

Required Privilege Level

List of Sample Output

Output Fields

For information about output fields, see the description for the specific command (listed in the “Additional Information” section) in which you are interested.

request support information | save

user@host> request support information | save goose

Wrote 1143 lines of output to 'goose'

user@host>

request support information scc (Routing Matrix)

user@host> request support information scc

user@host> show system uptime

scc-re0:
--------------------------------------------------------------------------
Current time: 2004-09-15 00:49:06 PDT
System booted: 2004-09-14 12:53:26 PDT (11:55:40 ago)
Protocols started: 2004-09-14 12:54:19 PDT (11:54:47 ago)
Last configured: 2004-09-14 13:07:47 PDT (11:41:19 ago) by regress
12:49AM PDT up 11:56, 3 users, load averages: 0.00, 0.02, 0.03

lcc0-re0:
--------------------------------------------------------------------------
Current time: 2004-09-15 00:49:06 PDT
System booted: 2004-09-14 15:36:41 PDT (09:12:25 ago)
Last configured: 2004-09-14 15:38:06 PDT (09:11:00 ago) by root
12:49AM PDT up 9:12, 0 users, load averages: 0.13, 0.05, 0.02

lcc2-re0:
--------------------------------------------------------------------------
Current time: 2004-09-15 00:49:06 PDT
System booted: 2004-09-14 15:36:47 PDT (09:12:19 ago)
Last configured: 2004-09-14 15:38:09 PDT (09:10:57 ago) by root
12:49AM PDT up 9:12, 0 users, load averages: 0.00, 0.00, 0.00

user@host> show version

scc-re0:
--------------------------------------------------------------------------
Hostname: hostA
Model: TX Matrix
JUNOS Base OS boot [7.0I20040914_1707_mapte]
JUNOS Base OS Software Suite [7.0I20040907_1922_rtuplur]
JUNOS Kernel Software Suite [7.0I20040914_1707_mapte]
JUNOS Packet Forwarding Engine Support (T-Series) [7.0I20040914_1707_mapte]
JUNOS Routing Software Suite [7.0I20040914_1707_mapte]
JUNOS Online Documentation [7.0I20040914_1707_mapte]
JUNOS Crypto Software Suite [7.0I20040914_1707_mapte]
JUNOS Support Tools Package [7.0-20040908.0]

lcc0-re0:
--------------------------------------------------------------------------
Hostname: hostB
Model: t640
JUNOS Base OS boot [7.0I20040914_1707_mapte]
JUNOS Base OS Software Suite [7.0I20040907_1922_rtuplur]
JUNOS Kernel Software Suite [7.0I20040914_1707_mapte]
JUNOS Packet Forwarding Engine Support (T-Series) [7.0I20040914_1707_mapte]
JUNOS Routing Software Suite [7.0I20040914_1707_mapte]
JUNOS Online Documentation [7.0I20040914_1707_mapte]
JUNOS Crypto Software Suite [7.0I20040914_1707_mapte]
                    
lcc2-re0:           
--------------------------------------------------------------------------
Hostname: dewey     
Model: t640         
JUNOS Base OS boot [7.0I20040914_1707_mapte]
JUNOS Base OS Software Suite [7.0I20040907_1922_rtuplur]
JUNOS Kernel Software Suite [7.0I20040914_1707_mapte]
JUNOS Packet Forwarding Engine Support (T-Series) [7.0I20040914_1707_mapte]
JUNOS Routing Software Suite [7.0I20040914_1707_mapte]
JUNOS Online Documentation [7.0I20040914_1707_mapte]
JUNOS Crypto Software Suite [7.0I20040914_1707_mapte]
...

Syntax

Syntax (Routing Matrix)

Release Information