Viewing a Juniper Message Bundle

The Juniper Message Bundle (JMB) contains the information that Juniper Support Systems (JSS) needs to analyze and resolve cases and to prevent the incident from reoccurring. For more information about the JMB, see Juniper Message Bundle Contents.

To view an incident's Juniper message bundle, follow these steps:

1. From My AIM Home or Incident Manager, click the incident synopsis link. The Incident detail page appears.
2. On the Incident detail page, click View JMB. The JMB detail page appears.