Submitting a Case Request

From the Incident Manager table, you can easily submit a case request from Juniper Support Systems (JSS). Once a case ID is assigned, the Case ID appears in the following places:

• My AIM Home, Incident Manager table
• Incident Manager table
• Incident Detail page

To submit a case ID, follow these steps:

1. From Incident Manager, select an incident for which you want to submit a case ID request. The Submit Case button is enabled.

Click Submit Case. You see the following message:

Successfully submitted case to Juniper: Create Case returned transaction ID

Thereafter, Incident Manager displays the status as Submitted. Then the status changes to Created and the case ID appears in the Case ID column. Finally, the incident is bold.