Step 3: Verify the Component Problem

Test a component only if it is not associated with a previously reported router component failure case and if testing will not compromise the integrity of the router and other components.

Action

To verify component failure, follow these steps:

1. Make sure that the component is well seated in its slot and connected to the router midplane.
   

   CAUTION: Before performing a swap test, always check for bent pins in the midplane and check the component for stuck pins in the connector. Pins stuck in the component connector can damage other good slots during a swap test.

   
   
2. Perform a swap test on the component that has failed or has a problem. Take the component offline if necessary, remove it, and replace it with one that you know works. If the replaced component works, there was a problem with the component you removed.