Step 1: Document Events Prior to the FPC Failure

Action

To document an FPC failure, record any events that may have led to the FPC failure, such as a software upgrade, hardware upgrade, or a reset. Capture system log file error messages 5 minutes before and after a failure event by using the show log messages command and use the time and date stamp to browse the file. You can use the show log messages | match command to view certain common error messages and help identify why an FPC failure occurred.