Open a Case with JTAC

Action

To open a case with JTAC, follow these steps:

1. Send an e-mail to support@juniper.net, and include the following information:

• Output from the show nvram command
• Output from the show syslog messages command
• Output from the show version command

2. At the support engineer's request, ftp the core-component.number.gz file to a directory at ftp.juniper.net. To ftp the core file to a directory, follow these steps:

1. At the shell prompt, enter ftp ftp.juniper.net.
2. At the name prompt, enter anonymous.
3. At the password prompt, enter your e-mail address as the password.
4. At the ftp prompt, enter the cd pub/ incoming string.
5. Enter the mkdir case-number command, where the case-number is the value of the case you opened with JTAC, for example, 1999-1231-9999. If a directory has already been created, continue with the next step.
6. Enter the cd case-number command.
7. Enter the binary command so that the file transfer is in binary and not ASCII.
8. Enter the put core-component.number.gz command.

Sample Output

The following output is an example of copying a core file from the shell to an ftp directory at ftp.juniper.net:

root@host% ftp ftp.juniper.net

Connected to colo-ftp.juniper.net.

220 colo-ftp.juniper.net FTP server (Version 6.00LS) ready.

Name (ftp.juniper.net: root): anonymous

331 Guest login ok, send your email address as password.

Password: ****

230 Guest login ok, access restrictions apply.

ftp> cd pub/ incoming

250 CWD command successful

ftp> mkdir 1999-1231-9999

257 MKD command successful.

ftp> cd 1999-1231-9999

250 CWD command successful.

ftp> bin

200 Type set to I.

ftp> put core-fpc4.100111808032.gz

What It Means

The sample output shows that there is a connection to ftp.juniper.net, that the login name and password were entered, and that the core file was successfully copied from the shell to an ftp directory at ftp.juniper.net.