Step 4: Collect and Send Crash Data to JTAC

Purpose

If a Packet Forwarding Engine crash occurs on your router, collect the following data for JTAC evaluation and instruction.

Steps To Take

To collect and send crash data to JTAC, follow these steps:

1. List the Core Files Generated by the Crash
2. Compress the Core Files
3. Log Software Version Information
4. Open a Case with JTAC