Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

• Find CSC offerings:
  http://www.juniper.net/customers/support/
• Search for known bugs:
  http://www2.juniper.net/kb/
• Find product documentation:
  http://www.juniper.net/techpubs/
• Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/
• Download the latest versions of software and review release notes: http://www.juniper.net/customers/csc/software/
• Search technical bulletins for relevant hardware and software notifications: https://www.juniper.net/alerts/
• Join and participate in the Juniper Networks Community Forum: http://www.juniper.net/company/communities/
• Open a case online in the CSC Case Manager:
  http://www.juniper.net/cm/

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool located at
https://tools.juniper.net/SerialNumberEntitlementSearch/