Gathering Information for Customer Support

When you report a problem with your router, customer support personnel from the Juniper Networks Technical Assistance Center (JTAC) may request that you issue the show tech-support command. This command was created to help streamline the information-gathering process by providing a large amount of router information from one command and avoiding the need to access certain diagnostic commands.

The show tech-support command functions like any other show command, and you can issue this command the same way you issue any other show commands on the router. This means that you can redirect the output from the command to a file. For information about redirecting show command output, see Redirection of show Command Output.

Another command that customer support personnel might ask you to use is the tech-support encoded-string command. Customer support will provide you with an encoded string of commands that this command then executes.

tech-support encoded-string

• Use to execute an encoded command string provided by Juniper Networks customer support personnel.
• This command requires privilege level 15 access.
• Optionally, specify a slot number on the router.
• Optionally, specify a reliable or fast connection type; fast does not work under some conditions. The default connection type is reliable.
• Example 1

  host1(config)#tech-support encoded-string debug 1

• Example 2

  host1(config)#tech-support slot 0 connection fast encoded-string debug1

• There is no no version.
• See tech-support encoded-string.

show tech-support

• Use to display technical support information used by Juniper Networks customer support personnel to assist in troubleshooting the router.
• Example

  host1#show tech-support
  Show Technical Support
  ---------------------------------------------------------------------------

  System Name     : host1
  Time            : THU JUL 15 2004 17:12:48 UTC
  System up since : WED JUN 30 2004 16:07:51 UTC
  Software release: 1088523900
  Boot Flags      : 0x100663296
  Slot Number     : 0
  Serial Number   : 7100170293
  Assembly Number : 3400003701
  Assembly Rev    : A07
  Description     :

  Command List:
  CLI:show version
  CLI:show boot
  CLI:show hardware
  CLI:show redundancy
  CLI:show environment
  CLI:show users detail
  CLI:show utilization
  CLI:show process cpu
  CLI:show process memory
  ....

• See show tech-support.

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