Registering Your Upgrade

To register your upgrade:

  1. Locate the Access Install Base web page at
  2. Enter the following required information:
    • System Model Number
    • System Serial Number
    • Support/Level Service Part Number
    • Interface Card/Module Model Number—Include for replacement RTM
    • Interface Card/Module Serial Number—Include for replacement RTM
    • Support/Level Service Part Number
    • Company Name
    • Site Address
    • Where Equipment Will Be Moved
    • Authorized Contract Name, Phone, and Email
    • Name of the Upgrade—Enter the name of your upgrade kit: CTP2000-RAM-RTM-UPG or CTP2000-RAM-UPG
  3. Click Submit.