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Returning a CTP151 Device or Component for Repair or Replacement

 

If you need to return a CTP151 device or component to Juniper Networks for repair or replacement, follow this procedure:

  1. Determine the serial number of the device or component. For instructions, see Locating the Chassis Serial Number ID Label on a CTP151 Device.
  2. Obtain a Return Materials Authorization (RMA) number from the Juniper Technical Assistance Center (JTAC) as described in Contacting Customer Support to Obtain a Return Materials Authorization for a CTP151 Device.Note

    Do not return any device or component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer through collect freight.

  3. Pack the CTP151 device or component for shipping as described in Packing a CTP151 Device or Component for Shipping.

For more information about return and repair policies, see the customer support page at https://www.juniper.net/support/guidelines.html .