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Navigation  Back up to About Overview 
ContentIndex
  
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 A  C  D  E  H  I  J  M  P  R  S  T  U  V

 

A

accessing    
connecting directly
console ports
HyperTerminal
management console
SSH setup
 

C

cabling    
fast Ethernet    12
overview
power    12
recommendations
required tools
Case Manager, Juniper
cleaning platform
compliance, regulatory    
Canadian
FCC    12
FDA
console     See management console    
CTP overview
CTP1002 platform    1
specifications
CTP1004 platform    1
specifications
CTP1012 platform    1
specifications
CTPOS
CTPView
customer support    1
contacting Juniper
information needed
locating serial numbers
return procedure    12
 

D

damaged components, returning
DB-25 connector    12
DB-9    
connector
crossover cable
declaration of conformity, EC    
CTP1000
 

E

EIA-530 data interface
EIA530(A) data interface
environmental requirements
 

H

HyperTerminal access
 

I

inspecting before installation
installing    
before
freestanding
responsibilities
interface modules    
pinouts     See pinouts    
 

J

JTAC, contacting    12
 

M

maintaining    
cleaning
storing modules
tools required
management console    
accessing
direct connection
pinouts
port setup
modules and components    
cleaning
replacing
storing
 

P

pinouts    
100-pin connector
power    
cables, DC    12
failures
shutdowns
powering off
powering on    12
preinstallation responsibilities
 

R

rack    
installation guidelines
installing in
mechanical requirements
requirements
space requirements
reclamation and recycling
replacing components
return procedure    12
RJ-45 connector    123456
RS-232 port    123456
 

S

safety guidelines
serial number, locating
SSH connection
storing components
 

T

technical support
troubleshooting power failures    12
 

U

unpacking and inspecting
 

V

V.35 data interface

Return Procedure

When you need to return a component:

  1. Determine the part number and serial number of the component. For instructions, see Locating CTP Component Serial Numbers.
  2. Obtain a Return Materials Authorization (RMA) number from the Juniper Networks Technical Assistance Center (JTAC). See Information You Might Need to Supply to JTAC.

    Provide the following information in your e-mail message or during the telephone call:

    • Part number and serial number of component
    • Your name, organization name, telephone number, and fax number
    • The shipping address for the replacement component, including contact name and phone number
    • Description of the failure

    The support representative validates your request and issues an RMA number for return of the component.

  3. Pack the device or component for shipment, performing the procedure described in Returning CTP Products for Repair or Replacement.

Related Documentation

Modified: 2015-11-22