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Requesting Technical Support


Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active Juniper Care or Partner Support Services support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool:

Creating a Service Request with JTAC

You can create a service request with JTAC on the Web or by telephone.

For international or direct-dial options in countries without toll-free numbers, see

Revision History

1 May,, 2022—Minor corrections

1 April, 2022—Added the Supported Browsers section.

12 March, 2022—Added the files to be backed up for upgrading a NorthStar Node to Release 6.0.0 or later.

6 May, 2021—Added a note to indicate that newer versions of Junos OS and IOS-XR are nott compatible with Junos OS Release 18.4 that is bundled with NorthStar.

31 January, 2021—Added note to indicate that the Colored SRTM feature needs Junos OS Release 20.4 or later running on a device.

15 January, 2021—NorthStar Controller Release 6.2.0

Juniper Networks, the Juniper Networks logo, Juniper, and Junos are registered trademarks of Juniper Networks, Inc. in the United States and other countries. All other trademarks, service marks, registered marks, or registered service marks are the property of their respective owners.

Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.