Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active Juniper Care or Partner Support Services support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.
JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at https://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf.
Product warranties—For product warranty information, visit https://www.juniper.net/support/warranty/.
JTAC hours of operation—The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:
Find CSC offerings: https://www.juniper.net/customers/support/
Search for known bugs: https://prsearch.juniper.net/
Find product documentation: https://www.juniper.net/documentation/
Find solutions and answer questions using our Knowledge Base: https://kb.juniper.net/
Download the latest versions of software and review release notes: https://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications: https://kb.juniper.net/InfoCenter/
Join and participate in the Juniper Networks Community Forum: https://www.juniper.net/company/communities/
Create a service request online: https://myjuniper.juniper.net
To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://entitlementsearch.juniper.net/entitlementsearch/
Creating a Service Request with JTAC
You can create a service request with JTAC on the Web or by telephone.
Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, see https://support.juniper.net/support/requesting-support/.
1 May,, 2022—Minor corrections
1 April, 2022—Added the Supported Browsers section.
12 March, 2022—Added the files to be backed up for upgrading a NorthStar Node to Release 6.0.0 or later.
6 May, 2021—Added a note to indicate that newer versions of Junos OS and IOS-XR are nott compatible with Junos OS Release 18.4 that is bundled with NorthStar.
31 January, 2021—Added note to indicate that the Colored SRTM feature needs Junos OS Release 20.4 or later running on a device.
15 January, 2021—NorthStar Controller Release 6.2.0
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Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.