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Requesting Technical Support

 

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active Juniper Care or Partner Support Services support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://entitlementsearch.juniper.net/entitlementsearch/

Creating a Service Request with JTAC

You can create a service request with JTAC on the Web or by telephone.

For international or direct-dial options in countries without toll-free numbers, see https://support.juniper.net/support/requesting-support/.

Revision History

13 August 2020—Clarification of where netflowd-related settings reside as of NorthStar 6.0.0

11 August 2020—Update Changes in Behavior section to include change in link naming convention

07 July 2020—Republication to capture PR 1507813 as a Resolved Issue in NorthStar 6.0.1

12 June 2020—NorthStar Controller Release 6.0.1. (including Release 6.0.0 information)

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Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.