Collecting Logs for Troubleshooting
Network Director enables you to collect logs and other data from both Network Director and Junos Space that can assist in managing and monitoring Network Director servers.
Network Director collects the logs and troubleshooting data
into a compressed file that you can download. This file is named troubleshoot_yyyy-mm-dd_hh-mm-ss.zip—for example, troubleshoot_2012-12-21_11-25-12.zip. The date and
time in the file name is the server Coordinated Universal Time (UTC)
date and time.
To retrieve troubleshooting data and log files, follow these steps:
- Click System on the Network Director banner.
- From the Tasks pane, click Collect Logs for Troubleshooting. The Collect Logs for Troubleshooting page appears.
- Click the Download troubleshooting data and logs
from Network Director and Junos Space link.
Network Director begins collecting the logs and data. It can take a few minutes for Network Director to collect the information and create the zip file.
- When the standard file download window for your browser
opens, save the
troubleshoot_yyyy-mm-dd_hh-mm-ss.zipfile. - When you contact the Juniper Technical Assistance Center,
describe the problem you encountered and provide the JTAC representative
with the
troubleshoot.zipfile.Table 1 lists the files included in the
troubleshoot_yyyy-mm-dd_hh-mm-ss.zipfile.Table 1: Log Files in troubleshooting.zip File
Description
Location
Jboss log files
/var/log/jboss/MSS OS adapter log files
/home/jmp/mssosadpater/var/errorLog/Daemon log files
/opt/opennms/logs/daemon/Platform log files
/var/log/platformAccess Log Files
/var/log/httpdLog files for Apache, NMA, Webproxy
/var/log/httpd/Watchdog log file
/var/log/
