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    What are the most common mistakes made when setting up a Junosphere account?

    The following list shows the most common mistakes made:

    • Wrong Contact—Your contact must be someone who is involved in using Junosphere, not an administrator or purchasing agent. Make sure that the best customer e-mail is listed on your order.
    • Missed E-mail with authorization codes—You do not notice the first e-mail that contains the authorization codes. You must enter this information to set up the account. Look in the Junk E-mail folder for the e-mail or contact JTAC to make sure that you have started your account.
    • Missed WELCOME E-mail—You do not notice the second e-mail with your account credentials. Look in the Junk E-mail folder for the e-mail or contact JTAC to make sure that you have received your account credentials.

    Published: 2014-05-30