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request support information

Syntax

request support information

Syntax (TX Matrix Router)

request support information
<all-lcc | lcc number | scc>

Syntax (TX Matrix Plus Router)

request support information
<all-chassis |all-lcc | lcc number | sfc number>

Release Information

Command introduced before JUNOS Release 7.4.

show chassis alarms added to output in JUNOS Release 8.0.

show route summary added to output in JUNOS Release 8.5.

show krt queue added to output in JUNOS Release 8.5.

show krt state added to output in JUNOS Release 8.5.

sfc option introduced for the TX Matrix Plus router in JUNOS Release 9.6.

Description

Display information about the system. Issue this command before contacting customer support, and then include the command output in your support request.

Options

all-chassis — (TX Matrix and TX Matrix Plus routers only) (Optional) Display system information for all chassis.

all-lcc — (TX Matrix and TX Matrix Plus routers only) (Optional) On a TX Matrix router, display system information for all T640 routers (or line-card chassis) connected to the TX Matrix router. On a TX Matrix Plus router, display system information for all chassis for all T1600 routers (or line-card chassis) connected to the TX Matrix Plus router.

lcc number(TX Matrix and TX Matrix Plus routers only) (Optional) On a TX Matrix router, display system information for a specific T640 router that is connected to the TX Matrix router. On a TX Matrix Plus router, display system storage information for a specific T1600 router that is connected to the TX Matrix Plus router. Replace number with a value from 0 through 3.

scc — (TX Matrix routers only) (Optional) Display system information for the TX Matrix router (or switch-card chassis).

sfc number(TX Matrix Plus routers only) (Optional) Display system information for the TX Matrix Plus router (or switch-fabric chassis). Replace number with 0.

Additional Information

The output of this command can be lengthy. We recommend that you redirect the output to a file. This command is a combination of the following commands:

Required Privilege Level

maintenance

List of Sample Output

request support information | save
request support information scc (TX Matrix Router)
request support information sfc (TX Matrix Plus Router)

Output Fields

For information about output fields, see the description for the specific command (listed in the “Additional Information” section) in which you are interested.

Sample Output

request support information | save

user@host> request support information | save goose
Wrote 1143 lines of output to 'goose'
user@host>

request support information scc (TX Matrix Router)

user@host> request support information scc

user@host> show system uptime
scc-re0:
--------------------------------------------------------------------------
Current time: 2004-09-15 00:49:06 PDT
System booted: 2004-09-14 12:53:26 PDT (11:55:40 ago)
Protocols started: 2004-09-14 12:54:19 PDT (11:54:47 ago)
Last configured: 2004-09-14 13:07:47 PDT (11:41:19 ago) by regress
12:49AM PDT up 11:56, 3 users, load averages: 0.00, 0.02, 0.03

lcc0-re0:
--------------------------------------------------------------------------
Current time: 2004-09-15 00:49:06 PDT
System booted: 2004-09-14 15:36:41 PDT (09:12:25 ago)
Last configured: 2004-09-14 15:38:06 PDT (09:11:00 ago) by root
12:49AM PDT up 9:12, 0 users, load averages: 0.13, 0.05, 0.02

lcc2-re0:
--------------------------------------------------------------------------
Current time: 2004-09-15 00:49:06 PDT
System booted: 2004-09-14 15:36:47 PDT (09:12:19 ago)
Last configured: 2004-09-14 15:38:09 PDT (09:10:57 ago) by root
12:49AM PDT up 9:12, 0 users, load averages: 0.00, 0.00, 0.00

user@host> show version
scc-re0:
--------------------------------------------------------------------------
Hostname: hostA
Model: TX Matrix
JUNOS Base OS boot [7.0I20040914_1707_mapte]
JUNOS Base OS Software Suite [7.0I20040907_1922_rtuplur]
JUNOS Kernel Software Suite [7.0I20040914_1707_mapte]
JUNOS Packet Forwarding Engine Support (T Series) [7.0I20040914_1707_mapte]
JUNOS Routing Software Suite [7.0I20040914_1707_mapte]
JUNOS Online Documentation [7.0I20040914_1707_mapte]
JUNOS Crypto Software Suite [7.0I20040914_1707_mapte]
JUNOS Support Tools Package [7.0-20040908.0]

lcc0-re0:
--------------------------------------------------------------------------
Hostname: hostB
Model: t640
JUNOS Base OS boot [7.0I20040914_1707_mapte]
JUNOS Base OS Software Suite [7.0I20040907_1922_rtuplur]
JUNOS Kernel Software Suite [7.0I20040914_1707_mapte]
JUNOS Packet Forwarding Engine Support (T-Series) [7.0I20040914_1707_mapte]
JUNOS Routing Software Suite [7.0I20040914_1707_mapte]
JUNOS Online Documentation [7.0I20040914_1707_mapte]
JUNOS Crypto Software Suite [7.0I20040914_1707_mapte]
                    
lcc2-re0:           
--------------------------------------------------------------------------
Hostname: dewey     
Model: t640         
JUNOS Base OS boot [7.0I20040914_1707_mapte]
JUNOS Base OS Software Suite [7.0I20040907_1922_rtuplur]
JUNOS Kernel Software Suite [7.0I20040914_1707_mapte]
JUNOS Packet Forwarding Engine Support (T-Series) [7.0I20040914_1707_mapte]
JUNOS Routing Software Suite [7.0I20040914_1707_mapte]
JUNOS Online Documentation [7.0I20040914_1707_mapte]
JUNOS Crypto Software Suite [7.0I20040914_1707_mapte]
...

request support information sfc (TX Matrix Plus Router)

user@host> request support information sfc 0
sfc0-re0:
--------------------------------------------------------------------------

root@host> show system uptime no-forwarding

Current time: 2009-05-25 03:43:28 PDT
System booted: 2009-05-25 01:15:04 PDT (02:28:24 ago)
Protocols started: 2009-05-25 01:16:01 PDT (02:27:27 ago)
Last configured: 2009-05-25 03:03:42 PDT (00:39:46 ago) by regress
 3:43AM  up 2:28, 7 users, load averages: 0.00, 0.00, 0.00


root@host> show version detail no-forwarding

Hostname: aj
Model: txp
JUNOS Base OS boot [9.6-20090519.0]
JUNOS Base OS Software Suite [9.6-20090519.0]
JUNOS Kernel Software Suite [9.6-20090519.0]
...
root@host> show system core-dumps no-forwarding
                    
-rw-------  1 root  wheel  152223744 May 25 03:10 /var/crash/vmcore.0
-rw-r--r--  1 bdeleon field    139417 May 22 10:17 /var/tmp/aj-core-apps-config-n-gres.txt
...
root@host> show chassis alarms no-forwarding

9 alarms currently active
Alarm time               Class  Description
2009-05-25 01:27:08 PDT  Minor  LCC 0 Minor Errors
2009-05-25 01:27:08 PDT  Minor  Spare SIB F13 6 Fault
...
root@host> show chassis hardware detail no-forwarding

Hardware inventory:
Item             Version  Part number  Serial number     Description
Chassis                                JN112F007AHB      TXP
Midplane         REV 05   710-022574   TS4027            SFC Midplane
FPM Display      REV 03   710-024027   DX0282            TXP FPM Display
...
root@host> show system processes extensive no-forwarding

last pid:  6639;  load averages:  0.00,  0.00,  0.00  up 0+02:28:54    03:43:28
161 processes: 5 running, 138 sleeping, 18 waiting

Mem: 236M Active, 227M Inact, 104M Wired, 392M Cache, 69M Buf, 2296M Free
Swap: 2048M Total, 2048M Free


  PID USERNAME     THR PRI NICE   SIZE    RES STATE    TIME   WCPU COMMAND
   11 root           1 171   52     0K    12K RUN    143:00 96.78% idle
 1530 root           1  96    0 38160K 24812K select   2:54  1.12% chassisd
 1343 root           1  76    0     0K    12K          0:18  0.00% bcmLINK.0
 1345 root           1  76    0     0K    12K          0:15  0.00% brq17: uhci1 uhci*
...
root@host> show pfe statistics error


Slot 4

SLCHIP Error statistics:

SLCHIP                 0        1
-------------------------------------------------------
Lin XIF      :         0        0
Lin SRCTL    :         0        0
...
root@host> show chassis routing-engine no-forwarding

Routing Engine status:
  Slot 0:
    Current state                  Master
    Election priority              Master (default)
    Temperature                 32 degrees C / 89 degrees F
    CPU temperature             46 degrees C / 114 degrees F
    DRAM                      3327 MB
...
root@host> show chassis environment no-forwarding

Class Item                           Status     Measurement
Temp  PEM 0                          OK         30 degrees C / 86 degrees F
...
root@host> show chassis firmware no-forwarding

Part                     Type       Version
Global FPC 4
Global FPC 6
Global FPC 7
...
root@host> show system boot-messages  no-forwarding
...

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