Checklist for Verifying Juniper Networks Routers

1. Check the Router Component Status

• 1. Check the Router Craft Interface

show chassis craft-interface

• 2. Check the Component LEDs

show chassis craft-interface

• 3. Display Detailed Component Environmental Information

show chassis environment component-name

• 4. Display Detailed Operational Information About Components

show chassis component-name

2. Gather Component Alarm Information

• 1. Display the Current Router Alarms

show chassis alarms

• 2. Display Error Messages in the Messages Log File

show log messages

• 3. Display Error Messages in the Messages Log File

show log chassisd

3. Verify the Component Problem

Make sure that the component is well seated in its slot and connected to the router midplane.

Perform a swap test on the component with a problem.

4. Fix the Problem

Take action and correct the problem. For example, replace a dirty air filter, clean a fiber-optic cable, connect the component securely to the midplane, or reset the component. Otherwise, escalate the alarm condition and contact JTAC. Do not straighten bent pins.

5. Contact JTAC

request support information
request support information | save filename

6. Return the Failed Component

show chassis hardware

Obtain a Return Material Authorization (RMA) number from JTAC. You can send e-mail to support@juniper.net or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).