Checklist for Collecting Crash Data

1. Check the Routing Engine Core Files

file list detail /var/crash

2. Clear the NVRAM Contents

• 1. List the Core Files

start shell
su
root password
cd /var/crash
ls -l

• 2. Compress the vmcore File

gzip vmcore.number

To unzip the vmcore file:
gzip -d vmcore.number.gz

• 3. Log Software Version Information

show version

• 4. Open a Case with JTAC

support@juniper.net
ftp ftp.juniper.net

1. Check for Daemon Core Files

file list detail /var/tmp

2. Collect and Send Routing Engine Crash Data to JTAC

• 1. List the Daemon Core Files

start shell
su
root password
cd /var/tmp
ls -l

• 2. Compress the Daemon Core Files

gzip daemon-executable-name.core.number

• 3. Log Software Version Information

show version

• 4. Open a Case with JTAC

support@juniper.net
ftp ftp.juniper.net

1. Display the Crash Stack Traceback and Registration Information

start shell
su
root password
vty component-executable-name
show nvram
show syslog messages

2. Clear the NVRAM Contents

start shell
su
root password
vty component-executable-name
clear nvram

3. Check Packet Forwarding Engine Microkernel Core Files

file list detail /var/crash

4. Collect and Send Routing Engine Crash Data to JTAC

• 1. List the Core Files Generated by the Crash

start shell
su
root password
cd /var/crash
ls -l

• 2. Compress the Core Files

gzip filename

• 3. Log Software Version Information

show version

• 4. Open a Case with JTAC

support@juniper.net
ftp ftp.juniper.net