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Note: When you request an RMA, you must also include output from the show chassis environment command, the show version command, and the troubleshooting output used to identify the failure. |
Before you return a router component to Juniper Networks, you must contact the Juniper Networks Technical Assistance Center (JTAC) with the serial number of the failed component and failure information. JTAC will then grant a Return Materials Authorization (RMA).
To display a list of the serial numbers of components installed in the router chassis, use the following JUNOS command-line interface (CLI) operational mode command:
user@host> show chassis hardware Hardware inventory: Item Version Part number Serial number Description Chassis 25708 M20 Backplane REV 03 710-002334 BB9738 Power Supply A REV 06 740-001465 005234 AC Power Supply B REV 06 740-001465 005237 AC Display REV 04 710-001519 BA4681 Routing Engine 0 REV 06 740-003239 1000224893 RE-2.0 Routing Engine 1 REV 06 740-003239 9000022146 RE-2.0 SSB slot 0 REV 02 710-001951 AZ8112 Internet Processor II SSB slot 1 N/A N/A N/A backup FPC 0 REV 03 710-003308 BD8455 E-FPC PIC 0 REV 08 750-002303 AZ5310 4x F/E, 100 BASE-TX PIC 1 REV 07 750-004745 BC9368 2x CT3-NxDS0 FPC 1 REV 03 710-003308 BB9032 E-FPC PIC 0 REV 03 750-002914 BC0131 2x OC-3 ATM, MM user@host> show chassis hardware Hardware inventory: Item Version Part number Serial number Description Chassis 00159 M40 Backplane REV 08 710-000073 AA2125 Power Supply B Rev A1 740-000235 000289 DC Maxicab REV 08 710-000229 CA4516 Minicab REV 04 710-001739 CA4610 Display REV 07 710-000150 AA5145 Routing Engine REV 07 740-005022 P10865702236 RE-3.0 SCB REV 03 710-007684 CA3900 Internet Processor II FPC 1 REV 01 710-001292 AL7435 PIC 0 REV 03 750-000617 AA3530 1x OC-48 SONET, SMIR FPC 2 REV 09 710-000175 AA4740 PIC 0 REV 03 750-000617 AA4557 1x OC-48 SONET, SMIR FPC 3 REV 01 710-001292 AB4775 PIC 0 REV 03 750-000612 AA1771 2x OC-3 ATM, MM PIC 1 REV 03 750-002977 AV3457 2x OC-3 ATM, MM FPC 5 REV 01 710-001292 AC5118 PIC 1 REV 03 750-003628 AS8882 1x G/E, 1000 BASE-LH user@host> show chassis hardware detail Hardware inventory: Item Version Part number Serial number Description Chassis 25708 M20 Backplane REV 03 710-002334 BB9738 Power Supply A REV 06 740-001465 005234 AC Power Supply B REV 06 740-001465 005237 AC Display REV 04 710-001519 BA4681 Routing Engine 0 REV 06 740-003239 1000224893 RE-2.0 Routing Engine 0 58000007348d9a01 RE-2.0 Routing Engine 1 REV 06 740-003239 9000022146 RE-2.0 Routing Engine 1 d800000734745701 RE-2.0 SSB slot 0 REV 02 710-001951 AZ8112 Internet Processor II SSRAM bank 0 REV 02 710-001385 242525 2 Mbytes SSRAM bank 1 REV 02 710-001385 242741 2 Mbytes SSRAM bank 2 REV 02 710-001385 242886 2 Mbytes SSRAM bank 3 REV 02 710-001385 242482 2 Mbytes SSB slot 1 N/A N/A N/A backup FPC 0 REV 03 710-003308 BD8455 E-FPC SSRAM REV 02 710-001385 241669 2 Mbytes SDRAM bank 0 REV 01 710-000099 0003409 64 Mbytes SDRAM bank 1 REV 01 710-000099 0003408 64 Mbytes PIC 0 REV 08 750-002303 AZ5310 4x F/E, 100 BASE-TX PIC 1 REV 07 750-004745 BC9368 2x CT3-NxDS0 FPC 1 REV 03 710-003308 BB9032 E-FPC SSRAM REV 01 710-001385 V00818 2 Mbytes SDRAM bank 0 REV 01 710-000099 0003803 64 Mbytes SDRAM bank 1 REV 01 710-000099 0003847 64 Mbytes PIC 0 REV 03 750-002914 BC0131 2x OC-3 ATM, MM
The sample output is for an M20 and an M40 router. It shows a list of all FPCs and PICs installed in the router chassis, including the hardware version level and serial number.
The detail option displays detailed information about hardware, including memory, hardware version level, serial number, and additional information about memory.
If the Routing Engine is identified by a 10- and 16-digit serial number, both numbers are displayed in the output for the detail option, and are especially important when processing an RMA for such a Routing Engine. In addition, when you request an RMA for the M40 router, include the maxicab serial number.
Table 39 provides a description of all the output fields for the show chassis hardware command.
Table 39: Output fields for the show chassis hardware command
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Note: When you request an RMA, you must also include output from the show chassis environment command, the show version command, and the troubleshooting output used to identify the failure. |