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Open a Case with JTAC
Problem
To open a case with JTAC, follow these steps:
Solution
- Send an e-mail to support@juniper.net, and include the information from the show version command.
- At the support engineer’s request, ftp the vmcore.number.gz file to a case-number directory at ftp.juniper.net. To ftp the core file to a directory, follow
these steps:
- At the shell prompt, enter ftp ftp.juniper.net.
- At the name prompt, enter anonymous.
- At the password prompt, enter your e-mail address as the password.
- At the ftp prompt, enter the cd pub/ incoming string.
- Enter the mkdir case-number command, where the case-number is the value of the case you opened with JTAC, for example, 1999-1231-9999. If a directory has already been created, continue with the next step.
- Enter the cd case-number command.
- Enter the binary command so that the file transfer is in binary and not ASCII.
- Enter the put vmcore.0.gz command.
Meaning
The following output is an example of copying a core file from the shell to an ftp directory at ftp.juniper.net:
Sample Output
root@host% ftp ftp.juniper.net Connected to colo-ftp.juniper.net. 220 colo-ftp.juniper.net FTP server (Version 6.00LS) ready. Name (ftp.juniper.net: root): anonymous 331 Guest login ok, send your email address as password. Password: **** 230 Guest login ok, access restrictions apply. ftp> cd pub/ incoming 250 CWD command successful ftp> mkdir 1999-1231-9999 257 MKD command successful. ftp> cd 1999-1231-9999 250 CWD command successful. ftp> bin 200 Type set to I. ftp> put vmcore.0.gz
Meaning
The sample output shows that there is a connection to ftp.juniper.net, that the login name and password were entered, and that the core file was successfully copied from the shell to an ftp directory at ftp.juniper.net.
