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Checklist for Collecting Crash Data

Problem

Table 1 provides links commands for collection crash data.

Solution

Table 1: Checklist for Collecting Crash Data

Tasks	Command or Action
Understand Crash Data Collection
Collect Crash Data for a Routing Engine Kernel
Check the Routing Engine Core Files	file list detail /var/crash
Clear the NVRAM Contents
List the Core Files	start shell su root password cd /var/crash ls -l
Compress the vmcore File	gzip vmcore.number To unzip the vmcore file: gzip -d vmcore.number.gz
Log Software Version Information	show version
Open a Case with JTAC	support@juniper.net ftp ftp.juniper.net
Collect Crash Data for Routing Engine Daemons
Check for Daemon Core Files	file list detail /var/tmp
Collect and Send Routing Engine Crash Data to JTAC
List the Daemon Core Files	start shell su root password cd /var/tmp ls -l
Compress the Daemon Core Files	gzip daemon-executable-name.core.number
Log Software Version Information	show version
Open a Case with JTAC	support@juniper.net ftp ftp.juniper.net
Collect Crash Data for the Packet Forwarding Engine Microkernel
Display the Crash Stack Traceback and Registration Information	start shell su root password vty component-executable-name show nvram show syslog messages
Clear the NVRAM Contents	start shell su root password vty component-executable-name clear nvram
Check Packet Forwarding Engine Microkernel Core Files	file list detail /var/crash
Collect and Send Routing Engine Crash Data to JTAC
List the Core Files Generated by the Crash	start shell su root password cd /var/crash ls -l
Compress the Core Files	gzip filename
Log Software Version Information	show version
Open a Case with JTAC	support@juniper.net ftp ftp.juniper.net

TechLibrary

Checklist for Collecting Crash Data

Problem

Solution

Published: 2013-02-25