Open a Case with JTAC

Problem

To open a case with JTAC, follow these steps:

Solution

1. Send an e-mail to support@juniper.net, and include the information from the show version command.
2. At the support engineer’s request, ftp the vmcore.number.gz file to a case-number directory at ftp.juniper.net. To ftp the core file to a directory, follow these steps:
   1. At the shell prompt, enter ftp ftp.juniper.net.
   2. At the name prompt, enter anonymous.
   3. At the password prompt, enter your e-mail address as the password.
   4. At the ftp prompt, enter the cd pub/ incoming string.
   5. Enter the mkdir case-number command, where the case-number is the value of the case you opened with JTAC, for example, 1999-1231-9999. If a directory has already been created, continue with the next step.
   6. Enter the cd case-number command.
   7. Enter the binary command so that the file transfer is in binary and not ASCII.
   8. Enter the put vmcore.0.gz command.

root@host% ftp ftp.juniper.net
Connected to colo-ftp.juniper.net.
220 colo-ftp.juniper.net FTP server (Version 6.00LS) ready.
Name (ftp.juniper.net: root): anonymous
331 Guest login ok, send your email address as password.
Password: ****
230 Guest login ok, access restrictions apply.
ftp> cd pub/ incoming
250 CWD command successful
ftp> mkdir 1999-1231-9999
257 MKD command successful.
ftp> cd 1999-1231-9999
250 CWD command successful.
ftp> bin
200 Type set to I.
ftp> put vmcore.0.gz