Collect Crash Data for Routing Engine Daemons

1. Check for Daemon Core Files
2. List the Daemon Core Files
3. Compress the Daemon Core Files
4. Log Software Version Information
5. Open a Case with JTAC

Check for Daemon Core Files

Purpose

If you observe disruption to routing protocol operation, system log operation, Simple Network Management Protocol (SNMP) operation, or other operations handled by Routing Engine daemons, check the /var/tmp directory for any daemon core files created around the time of the crash.

Action

To check the /var/tmp directory, use the following Junos OS CLI operational mode command:

Sample Output

total 1292622
drwxrwxrwt   3 root  field        512 Dec 31 06:48 ./
drwxr-xr-x  21 root  field       512 Mar  5  1999 ../
-rw-rw----   1 root  field  119713792 Nov 17 21:58 rpd.core.0
-rw-rw----   1 root  field  120782848 Nov 17 22:12 rpd.core.1

Meaning

The sample output lists the contents of the /var/tmp/ directory. Look for any daemon core files created around the time of the crash. In the example above, two core files are listed: rpd.core.0 and rpd.core.1.

Table 53 lists the major Routing Engine daemons supported by the Junos OS.

List the Daemon Core Files

Purpose

To list the daemon core files.

Action

To list the daemon core files, follow these steps:

1. Exit from the CLI environment and create a UNIX-level shell by entering the start shell command:
   user@host> start shell
2. Type su and the root password when prompted. You are now in the shell and the prompt is % instead of >, for example:
   % su Password: ****
3. Change the directory to /var/tmp and type ls -l,for example:
   root@host% cd /var/tmp root@host% ls -l
4. Look for any daemon core files created around the time of the crash.

Sample Output

% su
Password: ****
root@host% cd /var/tmp
root@host% ls -l
total 1292618
-rw-rw----  1 root  field  119713792 Nov 17 21:58  rpd.core.0
-rw-rw----  1 root  field  120782848 Nov 17 22:12  rpd.core.1

Meaning

The sample output lists the contents of the /var/tmp directory and shows the current core file (rpd.core.1) and one previous core file (rpd.core.0) for the routing protocol daemon (rpd). For each daemon, you can have a total of five core files in the /var/tmp directory: the current core file and the four previous core files numbered 0 through 4 (from oldest to newest).

Compress the Daemon Core Files

Purpose

The gzip compression utility is used to compress the files if they are large. Files created using the gzip command end with the file extension .gz. Compress the core file if it is over 50 MB.

Note: Use lowercase for the gzip command when you are in the shell. You only need to compress the daemon core files when the tarball file is not created.

root@host% gzip rpd.core.0 
 gzip rpd.core.0 
            

Log Software Version Information

Purpose

To log the Junos OS version information.

Action

To log the Junos OS version information, use the following Junos OS CLI operational mode command:

Hostname: host
Model: m10
JUNOS Base OS boot [5.0R5]
JUNOS Base OS Software Suite [5.0R5]
JUNOS Kernel Software Suite [5.0R5]
JUNOS Routing Software Suite [5.0R5]
JUNOS Packet Forwarding Engine Support [5.0R5]
JUNOS Crypto Software Suite [5.0R5]
JUNOS Online Documentation [5.0R5]
KERNEL 5.0R5 #0 built by builder on 2002-03-02 05:10:28 UTC
MGD release 5.0R5 built by builder on 2002-03-02 04:45:32 UTC
CLI release 5.0R5 built by builder on 2002-03-02 04:44:22 UTC
CHASSISD release 5.0R5 built by builder on 2002-03-02 04:43:37 UTC
DCD release 5.0R5 built by builder on 2002-03-02 04:42:47 UTC
RPD release 5.0R5 built by builder on 2002-03-02 04:46:17 UTC
SNMPD release 5.0R5 built by builder on 2002-03-02 04:52:26 UTC
MIB2D release 5.0R5 built by builder on 2002-03-02 04:45:37 UTC
APSD release 5.0R5 built by builder on 2002-03-02 04:43:31 UTC
VRRPD release 5.0R5 built by builder on 2002-03-02 04:52:34 UTC
ALARMD release 5.0R5 built by builder on 2002-03-02 04:43:24 UTC
PFED release 5.0R5 built by builder on 2002-03-02 04:46:06 UTC
CRAFTD release 5.0R5 built by builder on 2002-03-02 04:44:30 UTC
SAMPLED release 5.0R5 built by builder on 2002-03-02 04:52:20 UTC
ILMID release 5.0R5 built by builder on 2002-03-02 04:45:21 UTC
BPRELAYD release 5.0R5 built by builder on 2002-03-02 04:42:41 UTC
RMOPD release 5.0R5 built by builder on 2002-03-02 04:46:11 UTC
jkernel-dd release 5.0R5 built by builder on 2002-03-02 04:41:07 UTC
jroute-dd release 5.0R5 built by builder on 2002-03-02 04:41:21 UTC
jdocs-dd release 5.0R5 built by builder on 2002-03-02 04:39:11 UTC

Open a Case with JTAC

Problem

To open a case with JTAC, follow these steps:

Solution

1. Send an e-mail to support@juniper.net, and include the information from the show version command.
2. At the support engineer’s request, ftp the vmcore.number.gz file to a case-number directory at ftp.juniper.net. To ftp the core file to a directory, follow these steps:
   1. At the shell prompt, enter ftp ftp.juniper.net.
   2. At the name prompt, enter anonymous.
   3. At the password prompt, enter your e-mail address as the password.
   4. At the ftp prompt, enter the cd pub/ incoming string.
   5. Enter the mkdir case-number command, where the case-number is the value of the case you opened with JTAC, for example, 1999-1231-9999. If a directory has already been created, continue with the next step.
   6. Enter the cd case-number command.
   7. Enter the binary command so that the file transfer is in binary and not ASCII.
   8. Enter the put vmcore.0.gz command.

root@host% ftp ftp.juniper.net
Connected to colo-ftp.juniper.net.
220 colo-ftp.juniper.net FTP server (Version 6.00LS) ready.
Name (ftp.juniper.net: root): anonymous
331 Guest login ok, send your email address as password.
Password: ****
230 Guest login ok, access restrictions apply.
ftp> cd pub/ incoming
250 CWD command successful
ftp> mkdir 1999-1231-9999
257 MKD command successful.
ftp> cd 1999-1231-9999
250 CWD command successful.
ftp> bin
200 Type set to I.
ftp> put vmcore.0.gz