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Collect and Send Routing Engine Crash Data to JTAC

 

Problem

Description: If a Routing Engine kernel crash occurs on your router, collect the following data for JTAC evaluation and instruction.

Solution

To collect and send Routing Engine crash data to JTAC, follow these steps:

  1. List the Core Files

  2. Compress the vmcore File

  3. Log Software Version Information

  4. Open a Case with JTAC