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Checklist for Collecting Crash Data

 

Problem

Description: Table 1 provides links commands for collection crash data.

Solution

Table 1: Checklist for Collecting Crash Data

Tasks

Command or Action

Understand Crash Data Collection
Collect Crash Data for a Routing Engine Kernel
  1. Check the Routing Engine Core Files

file list detail /var/crash

  1. Clear the NVRAM Contents

 

start shell

su

root password

cd /var/crash

ls -l

gzip vmcore.number

To unzip the vmcore file:

gzip -d vmcore.number.gz

show version

Send an e-mail to support@juniper.net .

Collect Crash Data for Routing Engine Daemons 
  1. Check for Daemon Core Files

file list detail /var/tmp

  1. Collect and Send Routing Engine Crash Data to JTAC

 

start shell

su

root password

cd /var/tmp

ls -l

gzip daemon-executable-name.core.number

show version

Send an e-mail to support@juniper.net .

Collect Crash Data for the Packet Forwarding Engine Microkernel
  1. Display the Crash Stack Traceback and Registration Information

start shell

su

root password

vty component-executable-name

show nvram

show syslog messages

  1. Clear the NVRAM Contents

start shell

su

root password

vty component-executable-name

clear nvram

  1. Check Packet Forwarding Engine Microkernel Core Files

file list detail /var/crash

  1. Collect and Send Routing Engine Crash Data to JTAC

 

start shell

su

root password

cd /var/crash

ls -l

gzip filename

show version

Send an e-mail to support@juniper.net .