request support information

 

List of Syntax

Syntax

Syntax (SRX Series devices)

Syntax (EX Series Switch and MX Series Router)

Syntax (TX Matrix Router)

Syntax (TX Matrix Plus Router)

Syntax

Syntax (SRX Series devices)

Syntax (EX Series Switch and MX Series Router)

Syntax (TX Matrix Router)

Syntax (TX Matrix Plus Router)

Release Information

Command introduced before Junos OS Release 7.4.

Command introduced in Junos OS Release 9.0 for EX Series switches.

Option brief introduced in Junos OS Release 13.2.

Option secure-gateway introduced in Junos OS Release 15.1X49-D110 for SRX5400, SRX5600, and SRX5800 devices.

Description

Display all configuration data for the system, including data hidden with the apply-flags omit command. Issue this command before contacting customer support, and then include the command output in your support request. Output from this command varies somewhat, depending on which platform you issue the command from. However, the command always executes a series of show commands, with the appropriate information for your device automatically included.

Options

brief(Optional) Display brief information for the command output. Without this option, display of the output can take a long time to complete.
all-chassis(TX Matrix and TX Matrix Plus routers) (Optional) Display system information for all chassis.
all-lcc(TX Matrix and TX Matrix Plus routers) (Optional) On a TX Matrix router, display system information for all T640 routers (or line-card chassis) connected to the TX Matrix router. On a TX Matrix Plus router, display system information for all chassis for all T1600 or T4000 routers (or line-card chassis) connected to the TX Matrix Plus router.
all-members(EX Series switches and MX Series routers) (Optional) Display system information for all members of the Virtual Chassis configuration.
lcc number(TX Matrix and TX Matrix Plus routers) (Optional) On a TX Matrix router, display system information for a specific T640 router that is connected to the TX Matrix router. On a TX Matrix Plus router, display system storage information for a specific router that is connected to the TX Matrix Plus router.

Replace number with the following values depending on the LCC configuration:

  • 0 through 3, when T640 routers are connected to a TX Matrix router in a routing matrix.

  • 0 through 3, when T1600 routers are connected to a TX Matrix Plus router in a routing matrix.

  • 0 through 7, when T1600 routers are connected to a TX Matrix Plus router with 3D SIBs in a routing matrix.

  • 0, 2, 4, or 6, when T4000 routers are connected to a TX Matrix Plus router with 3D SIBs in a routing matrix.

local(EX Series switches and MX Series routers) (Optional) Display system information for the local Virtual Chassis member.
member member-id(EX Series switches and MX Series routers) (Optional) Display system information for the specified member of the Virtual Chassis configuration. On EX Series switches, replace member-id with a value appropriate for that Virtual Chassis configuration. On MX Series routers, replace member-id with a value of 0 or 1.
scc(TX Matrix routers) (Optional) Display system information for the TX Matrix router (or switch-card chassis).
sfc number(TX Matrix Plus routers) (Optional) Display system information for the TX Matrix Plus router (or switch-fabric chassis). Replace number with 0.
secure-gateway(SRX5400, SRX5600, and SRX5800 devices) (Optional) Display system information for secure gateway deployment scenarios.
node(SRX5400, SRX5600, and SRX5800 devices) (Optional) Display detailed system status report for all nodes or a specific node.
  • node-id—Display detailed system status report for a specific node. Replace node-id with a value of 0 or 1.

  • all—Display detailed system status report for all nodes.

  • local—Display detailed system status report for the local node.

  • primary—Display detailed system status report for the primary node.

Additional Information

The show commands issued as a result of this command vary depending on which platform you issue the command from. Output is always appropriate for the device. For example, Table 1 lists the show commands that are called when you issue request support information on an MX Series router.

Table 1: Sample show Commands Called by the request support information command on an MX Series Router

show chassis alarms no-forwarding

show interfaces extensive no-forwarding

show chassis environment no-forwarding

show krt queue

show chassis fabric degradation

show krt state

show chassis fabric destinations

show pfe statistics error

show chassis fabric fpcs

show pfe statistics traffic

show chassis fabric plane

show route summary

show chassis fabric reachability

show system boot-messages no-forwarding

show chassis fabric summary

show system buffer no-forwarding

show chassis fpc

show system commit

show chassis fpc detail

show system core-dumps no-forwarding

show chassis firmware no-forwarding

show system processes extensive no-forwarding

show chassis hardware detail no-forwarding

show system queues no-forwarding

show chassis hardware extensive no-forwarding

show system statistics no-forwarding

show pfe statistics traffic

show system storage no-forwarding

show chassis power

show system uptime no-forwarding

show chassis routing-engine no-forwarding

show system virtual-memory no-forwarding

show configuration | except SECRET-DATA

show version detail no-forwarding

Note

Show command show interfaces extensive no-formwarding is not supported for request support information brief command.

The no-forwarding option ensures that all mgd processes associated with the show command are properly halted if you break into the output (Ctrl+C) while the command is still running.

Note

The no-forwarding option ensures that all mgd processes associated with the show command are properly halted if you break into the output (Ctrl+C) while the command is still running.

Table 2 lists the show commands that are called when you issue request support information on an EX Series 9200 switch. The table does not include the no-forwarding option, which is used for purposes of the request support information, itself.

Table 2: Sample show Commands Called by the request support information command on an EX Series 9200 Switch

show chassis alarms

show interfaces extensive

show chassis environment

 

show chassis firmware

show pfe statistics traffic

show chassis fpcdetail

show spanning-tree bridge detail

show chassis hardware detail

show spanning-tree interface

show chassis routing-engine

 

show configuration | except SECRET-DATA | display omit

show system boot-messages

show dhcp-security binding

show system queues

show dhcp-security ipv6 binding

show system processes extensive

 

show system queues

show ethernet-switching interface detail

show system statistics

show ethernet-switching table

show vlans extensive

show vrrp summary

Table 3 lists the show commands that are called when you issue request support information on SRX Series devices.

Table 3: Sample show Commands Called by the request support information command on SRX Series devices

show pfe statistics traffic

show interfaces queue

show chassis environment no-forwarding

show security monitoring fpc 0

show chassis fpc detail

show system license

show system storage no-forwarding

show security policies hit-count no-forwarding

show system virtual-memory no-forwarding

show security policies information no-forwarding

show system buffer no-forwarding

show security dns-cache

show system queues no-forwarding

show security flow statistics

show chassis hardware extensive no-forwarding

show security flow status

show krt queue

show security flow session summary no-forwarding

show route summary

show security utm anti-virus status

Note

Starting with Junos OS Release 15.1X49-D110, on SRX5400, SRX5600, and SRX5800 devices, a new option secure-gateway is added to the existing request support information command. This new option displays all the required information that is relevant for secure gateway deployment scenarios. In Junos OS Release 15.1X49-D100 and earlier, request support information displays the information about all features that might not be relevant for secure gateway deployments.

Required Privilege Level

maintenance

List of Sample Output

request support information | save

request support information scc (TX Matrix Router)

request support information sfc (TX Matrix Plus Router)

request support information (SRX Series device)

Output Fields

For information about output fields, see the description for the specific command-–listed in the output– in which you are interested.

Sample Output

request support information | save

user@host> request support information | save hostA
user@host>

request support information scc (TX Matrix Router)

user@host> request support information scc
user@host> show system uptime
user@host> show version

request support information sfc (TX Matrix Plus Router)

user@host> request support information sfc 0

request support information (SRX Series device)

user@host> request support information