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    Identifying Secure Delivery

    There are several mechanisms provided in the delivery process to ensure that a customer receives a product that has not been tampered with. The customer should perform the following checks upon receipt of an appliance to verify the integrity of the platform:

    • Shipping label—Ensure that the shipping label correctly identifies the correct customer name and address as well as the device.
    • Outside packaging—Inspect the outside shipping box and tape. Ensure that the shipping tape has not been cut or otherwise compromised. Ensure that the box has not been cut or damaged to allow access to the device.
    • Inside packaging—Inspect the plastic bag and seal. Ensure that the bag is not cut or removed. Ensure that the seal remains intact.

    If the customer identifies a problem during the inspection, he or she should immediately contact the supplier. Provide the order number, tracking number, and a description of the identified problem to the supplier.

    Additionally, there are several checks that can be performed to ensure that the customer has received a box sent by Juniper Networks and not a different company masquerading as Juniper Networks. The customer should perform the following checks upon receipt of a device to verify the authenticity of the device:

    • Verify that the device was ordered using a purchase order. Juniper Networks devices are never shipped without a purchase order.
    • When a device is shipped, a shipment notification is sent to the e-mail address provided by the customer when the order is taken. Verify that this e-mail notification was received. Verify that the e-mail contains the following information:
      • Purchase order number
      • Juniper Networks order number used to track the shipment
      • Carrier tracking number used to track the shipment
      • List of items shipped including serial numbers
      • Address and contacts of both the supplier and the customer
    • Verify that the shipment was initiated by Juniper Networks. To verify that a shipment was initiated by Juniper Networks, perform the following tasks:

      • Compare the carrier tracking number of the Juniper Networks order number listed in the Juniper Networks shipping notification with the tracking number on the package received.
      • Log in to the Juniper Networks online customer support portal at https://www.juniper.net/customers/csc/management to view the order status. Compare the carrier tracking number or the Juniper Networks order number listed in the Juniper Networks shipment notification with the tracking number on the package received.

    Modified: 2016-12-23