Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active Juniper Care or Partner Support Services support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.

JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at https://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf.
Product warranties—For product warranty information, visit https://www.juniper.net/support/warranty/.
JTAC hours of operation—The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

Find CSC offerings: https://www.juniper.net/customers/support/
Search for known bugs: https://prsearch.juniper.net/
Find product documentation: https://www.juniper.net/documentation/
Find solutions and answer questions using our Knowledge Base: https://kb.juniper.net/
Download the latest versions of software and review release notes: https://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications: https://kb.juniper.net/InfoCenter/
Join and participate in the Juniper Networks Community Forum: https://www.juniper.net/company/communities/
Create a service request online: https://myjuniper.juniper.net

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://entitlementsearch.juniper.net/entitlementsearch/

Creating a Service Request with JTAC

You can create a service request with JTAC on the Web or by telephone.

Visit https://myjuniper.juniper.net.
Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).

For international or direct-dial options in countries without toll-free numbers, see https://support.juniper.net/support/requesting-support/.

Revision History

9 March 2023—Revision 15, Junos OS Release 20.4R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

10 February 2023—Revision 14, Junos OS Release 20.4R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

25 November 2022—Revision 13, Junos OS Release 20.4R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

29 July 2022—Revision 12, Junos OS Release 20.4R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

31 March 2022—Revision 11, Junos OS Release 20.4R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

24 March 2022—Revision 10, Junos OS Release 20.4R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

17 March 2022—Revision 9, Junos OS Release 20.4R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

24 February 2022—Revision 8, Junos OS Release 20.4R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

17 February 2022—Revision 7, Junos OS Release 20.4R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

28 January 2022—Revision 6, Junos OS Release 20.4R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

25 November 2021—Revision 5, Junos OS Release 20.4R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

11 November 2021—Revision 4, Junos OS Release 20.4R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

14 October 2021—Revision 3, Junos OS Release 20.4R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

7 October 2021—Revision 2, Junos OS Release 20.4R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

16 September 2021—Revision 1, Junos OS Release 20.4R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

22 July 2021—Revision 4, Junos OS Release 20.4R2– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

15 July 2021—Revision 3, Junos OS Release 20.4R2– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

1 July 2021—Revision 2, Junos OS Release 20.4R2– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

7 May 2021—Revision 1, Junos OS Release 20.4R2– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

4 March 2021—Revision 6, Junos OS Release 20.4R1– ACX Series, cRPD, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

28 January 2021—Revision 5, Junos OS Release 20.4R1– ACX Series, cRPD, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

13 January 2021—Revision 4, Junos OS Release 20.4R1– ACX Series, cRPD, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

7 January 2021—Revision 3, Junos OS Release 20.4R1– ACX Series, cRPD, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

29 December 2020—Revision 2, Junos OS Release 20.4R1– ACX Series, cRPD, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

28 December 2020—Revision 1, Junos OS Release 20.4R1– ACX Series, cRPD, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.