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Requesting Technical Support

 

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active Juniper Care or Partner Support Services support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://entitlementsearch.juniper.net/entitlementsearch/

Creating a Service Request with JTAC

You can create a service request with JTAC on the Web or by telephone.

For international or direct-dial options in countries without toll-free numbers, see https://support.juniper.net/support/requesting-support/.

Revision History

7 October 2021—Revision 5, Junos OS Release 20.3R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

16 September 2021—Revision 4, Junos OS Release 20.3R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

26 August 2021—Revision 3, Junos OS Release 20.3R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

15 July 2021—Revision 2, Junos OS Release 20.3R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

17 June 2021—Revision 1, Junos OS Release 20.3R3– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

22 April 2021—Revision 4, Junos OS Release 20.3R2– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

8 April 2021—Revision 3, Junos OS Release 20.3R2– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

11 March 2021—Revision 2, Junos OS Release 20.3R2– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

26 February 2021—Revision 1, Junos OS Release 20.3R2– ACX Series, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

7 January 2021—Revision 7, Junos OS Release 20.3R1– ACX Series, cRPD, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

2 December 2020—Revision 6, Junos OS Release 20.3R1– ACX Series, cRPD, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

12 November 2020—Revision 5, Junos OS Release 20.3R1– ACX Series, cRPD, cSRX, EX Series, JRR Series, Juniper Secure Connect, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

4 November 2020—Revision 4, Junos OS Release 20.3R1– ACX Series, cRPD, cSRX, EX Series, JRR Series, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

2 November 2020—Revision 3, Junos OS Release 20.3R1– ACX Series, cRPD, cSRX, EX Series, JRR Series, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

8 October 2020—Revision 2, Junos OS Release 20.3R1– ACX Series, cRPD, cSRX, EX Series, JRR Series, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

29 September 2020—Revision 1, Junos OS Release 20.3R1– ACX Series, cRPD, cSRX, EX Series, JRR Series, Junos Fusion, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.