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Requesting Technical Support

 

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active Juniper Care or Partner Support Services support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://entitlementsearch.juniper.net/entitlementsearch/

Creating a Service Request with JTAC

You can create a service request with JTAC on the Web or by telephone.

For international or direct-dial options in countries without toll-free numbers, see https://support.juniper.net/support/requesting-support/.

Revision History

22 April 2021—Revision 2, Junos OS Release 20.2R3– ACX Series, cSRX, EX Series, JRR Series, Junos Fusion Enterprise, Junos Fusion Provider Edge, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

1 April 2021—Revision 1, Junos OS Release 20.2R3– ACX Series, cSRX, EX Series, JRR Series, Junos Fusion Enterprise, Junos Fusion Provider Edge, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

25 March 2021—Revision 1, Junos OS Release 20.2R2-S3– MX Series.

22 February 2021—Revision 1, Junos OS Release 20.2R2-S2– MX Series and QFX Series.

13 January 2021—Revision 3, Junos OS Release 20.2R2– ACX Series, cSRX, EX Series, JRR Series, Junos Fusion Enterprise, Junos Fusion Provider Edge, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

10 December 2020—Revision 2, Junos OS Release 20.2R2– ACX Series, cSRX, EX Series, JRR Series, Junos Fusion Enterprise, Junos Fusion Provider Edge, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

9 November 2020—Revision 1, Junos OS Release 20.2R2– ACX Series, cSRX, EX Series, JRR Series, Junos Fusion Enterprise, Junos Fusion Provider Edge, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, vMX, vRR, and vSRX.

8 October 2020—Revision 7, Junos OS Release 20.2R1– ACX Series, EX Series, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, and Junos Fusion.

10 September 2020—Revision 6, Junos OS Release 20.2R1– ACX Series, EX Series, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, and Junos Fusion.

3 September 2020—Revision 5, Junos OS Release 20.2R1– ACX Series, EX Series, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, and Junos Fusion.

13 August 2020—Revision 1, Junos OS Release 20.2R1-S1– EX Series, MX Series, and QFX Series.

30 July 2020—Revision 4, Junos OS Release 20.2R1– ACX Series, EX Series, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, and Junos Fusion.

15 July 2020—Revision 3, Junos OS Release 20.2R1– ACX Series, EX Series, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, and Junos Fusion.

9 July 2020—Revision 2, Junos OS Release 20.2R1– ACX Series, EX Series, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, and Junos Fusion.

30 June 2020—Revision 1, Junos OS Release 20.2R1– ACX Series, EX Series, MX Series, NFX Series, PTX Series, QFX Series, SRX Series, and Junos Fusion.