Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or Partner Support Service support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.

JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at https://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf .
Product warranties—For product warranty information, visit http://www.juniper.net/support/warranty/.
JTAC hours of operation—The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

Find CSC offerings: https://www.juniper.net/customers/support/
Search for known bugs: https://prsearch.juniper.net/
Find product documentation: https://www.juniper.net/documentation/
Find solutions and answer questions using our Knowledge Base: https://kb.juniper.net/
Download the latest versions of software and review release notes: https://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications: https://kb.juniper.net/InfoCenter/
Join and participate in the Juniper Networks Community Forum: https://www.juniper.net/company/communities/
Create a service request online: https://myjuniper.juniper.net

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://entitlementsearch.juniper.net/entitlementsearch/

Creating a Service Request with JTAC

You can create a service request with JTAC on the Web or by telephone.

Visit https://myjuniper.juniper.net.
Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).

For international or direct-dial options in countries without toll-free numbers, see https://support.juniper.net/support/requesting-support/.

Revision History

12 May 2022—Revision 8, Junos OS Evolved Release 20.2R2 for the PTX10001-36MR, PTX10003, PTX10008, and QFX5220 Devices.

5 May 2022—Revision 7, Junos OS Evolved Release 20.2R2 for the PTX10001-36MR, PTX10003, PTX10008, and QFX5220 Devices.

28 January 2022—Revision 6, Junos OS Evolved Release 20.2R2 for the PTX10001-36MR, PTX10003, PTX10008, and QFX5220 Devices.

7 October 2021—Revision 5, Junos OS Evolved Release 20.2R2 for the PTX10001-36MR, PTX10003, PTX10008, and QFX5220 Devices.

16 July 2021—Revision 4, Junos OS Evolved Release 20.2R2 for the PTX10001-36MR, PTX10003, PTX10008, and QFX5220 Devices.

22 April 2021—Revision 3, Junos OS Evolved Release 20.2R2 for the PTX10001-36MR, PTX10003, PTX10008, and QFX5220 Devices.

13 January 2021—Revision 3, Junos OS Evolved Release 20.2R2 for the PTX10001-36MR, PTX10003, PTX10008, and QFX5220 Devices.

10 December 2020—Revision 2, Junos OS Evolved Release 20.2R2 for the PTX10001-36MR, PTX10003, PTX10008, and QFX5220 Devices.

2 November 2020—Revision 1, Junos OS Evolved Release 20.2R2 for the PTX10003, PTX10008, and QFX5220 Devices.

Juniper Networks, the Juniper Networks logo, Juniper, and Junos are registered trademarks of Juniper Networks, Inc. and/or its affiliates in the United States and other countries. All other trademarks may be property of their respective owners.

Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.