Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need post sales technical support, you can access our tools and resources online or open a case with JTAC.
Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or Partner Support Service support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.
JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at https://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf
Product warranties—For product warranty information, visit https://support.juniper.net/support/warranty/.
JTAC hours of operation—The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:
Find CSC offerings: https://support.juniper.net/support/
Search for known bugs: https://kb.juniper.net/
Find product documentation: https://www.juniper.net/documentation/
Find solutions and answer questions using our Knowledge Base: https://kb.juniper.net/
Download the latest versions of software and review release notes: https://support.juniper.net/support/downloads/
Search technical bulletins for relevant hardware and software notifications: https://kb.juniper.net/InfoCenter/
Join and participate in the Juniper Networks Community Forum: https://forums.juniper.net
Open a case online in the CSC Case Management tool: https://www.juniper.net/cm/
To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://entitlementsearch.juniper.net/entitlementsearch/
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
Use the Case Management tool in the CSC at https://www.juniper.net/cm/.
Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, visit us at https://support.juniper.net/support/requesting-support/.
If you are reporting a hardware or software problem, issue the following command from the CLI before contacting support:
user@host> request support information | save filename
To provide a core file to Juniper Networks for analysis, compress the file with the gzip utility, rename the file to include your company name, and copy it to ftp.juniper.net/pub/incoming. Then send the filename, along with software version information (the output of the show version command) and the configuration, to firstname.lastname@example.org. For documentation issues, fill out the bug report form located at https://www.juniper.net/documentation/feedback/.
30, March 2020—Revision 2— Junos OS 15.1X49-D210 –
02, March 2020—Revision 1— Junos OS 15.1X49-D210 – SRX Series.
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