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Requesting Technical Support

 

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need post sales technical support, you can access our tools and resources online or open a case with JTAC.

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or Partner Support Service support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://entitlementsearch.juniper.net/entitlementsearch/

Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.

  • Use the Case Management tool in the CSC at https://www.juniper.net/cm/.

  • Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).

For international or direct-dial options in countries without toll-free numbers, visit us at https://www.juniper.net/support/requesting-support.html.

If you are reporting a hardware or software problem, issue the following command from the CLI before contacting support:

user@host> request support information | save filename

To provide a core file to Juniper Networks for analysis, compress the file with the gzip utility, rename the file to include your company name, and copy it to ftp.juniper.net/pub/incoming. Then send the filename, along with software version information (the output of the show version command) and the configuration, to support@juniper.net. For documentation issues, fill out the bug report form located at https://www.juniper.net/documentation/feedback/.

Revision History

20 January, 2021—Revision 1, Junos OS for QFabric Systems, Release 14.1X53-D140

9 April, 2019—Revision 1, Junos OS for QFabric Systems, Release 14.1X53-D130

14 March, 2019—Revision 1, Junos OS for the EX Series and QFX Series, Release 14.1X53-D49

13 November, 2018—Revision 1, Junos OS for the EX Series and QFX Series, Release 14.1X53-D48

20 August, 2018—Revision 2, Junos OS for the EX Series and QFX Series, Release 14.1X53-D47

17 May, 2018—Revision 1, Junos OS for the EX Series and QFX Series, Release 14.1X53-D47

28 February, 2018—Revision 6, Junos OS for the EX Series and QFX Series, Release 14.1X53-D46—Addition to QFX Series “Documentation Updates”

15 February, 2018—Revision 5, Junos OS for the EX Series and QFX Series, Release 14.1X53-D46—Moved PR1240845 from Resolved Issues to Known Issues

17 January, 2018—Revision 4, Junos OS for the EX Series and QFX Series, Release 14.1X53-D46—Addition to EX Series “Changes in Behavior and Syntax”

12 December, 2017—Revision 3, Junos OS for the EX Series and QFX Series, Release 14.1X53-D46—Addition to QFX Series “Changes in Behavior and Syntax”

6 December, 2017—Revision 2, Junos OS for the EX Series and QFX Series, Release 14.1X53-D46—Addition to QFX Series “New and Changed Features”

29 November, 2017—Revision 1, Junos OS for the EX Series and QFX Series, Release 14.1X53-D46

14 September, 2017—Revision 2, Junos OS for the EX Series and QFX Series, Release 14.1X53-D45—Addition to QFX Series “Known Behavior”

1 August, 2017—Revision 1, Junos OS for the EX Series and QFX Series, Release 14.1X53-D45

21 June, 2017—Revision 2, Junos OS for the EX Series and QFX Series, Release 14.1X53-D44—Updates to EX Series “Changes in Behavior and Syntax” and “Known Behavior”

14 June, 2017—Revision 1, Junos OS for the EX Series and QFX Series, Release 14.1X53-D44

13 June, 2017—Revision 4, Junos OS for the EX Series and QFX Series, Release 14.1X53-D43—Addition to QFX Series “Known Behavior”

8 June, 2017—Revision 3, Junos OS for the EX Series and QFX Series, Release 14.1X53-D43—PR link fix

6 June, 2017—Revision 2, Junos OS for the EX Series and QFX Series, Release 14.1X53-D43—Addition to EX Series “Known Behavior”

1 June, 2017—Revision 2, Junos OS for QFabric Systems, Release 14.1X53-D121—Added item to Known Issues.

31 May, 2017—Revision 1, Junos OS for QFabric Systems, Release 14.1X53-D121

10 May, 2017—Revision 1, Junos OS for the EX Series and QFX Series, Release 14.1X53-D43

14 March, 2017—Revision 2, Junos OS for the EX Series and QFX Series, Release 14.1X53-D42

24 February, 2017—Revision 1, Junos OS for the EX Series and QFX Series, Release 14.1X53-D42

24 January, 2017—Revision 4, Junos OS for the EX Series and QFX Series, Release 14.1X53-D40

13 December, 2016—Revision 3, Junos OS for the EX Series and QFX Series, Release 14.1X53-D40

16 November, 2016—Revision 2, Junos OS for the EX Series and QFX Series, Release 14.1X53-D40

14 November, 2016—Revision 1, Junos OS for the EX Series and QFX Series, Release 14.1X53-D40

29 July 2016—Revision 5, Junos OS for the EX Series, OCX Series, and QFX Series, Release 14.1X53-D35—Removed item from QFX Series New Features, added item to Documentation Updates.

9 May 2016—Revision 4, Junos OS for the EX Series, OCX Series, and QFX Series, Release 14.1X53-D35—Item added to QFX Series “Changes in Behavior and Syntax” and “Resolved Issues”.

25 March 2016—Revision 3, Junos OS for the EX Series, OCX Series, and QFX Series, Release 14.1X53-D35—Item added to EX Series “Known Behavior” and “Documentation Updates”.

9 March 2016—Revision 2, Junos OS for the EX Series, OCX Series, and QFX Series, Release 14.1X53-D35—Moved PR966905 to “Known Behavior”.

2 March 2016—Revision 1, Junos OS for the EX Series, OCX Series, and QFX Series, Release 14.1X53-D35

Copyright © 2018 Juniper Networks, Inc. All rights reserved.

Juniper Networks, the Juniper Networks logo, Juniper, and Junos are registered trademarks of Juniper Networks, Inc. and/or its affiliates in the United States and other countries. All other trademarks may be property of their respective owners.

Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.