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Deleting Customers


You cannot delete a customer from the database if an active service exists for that customer. You must decommission all such services before you can delete the customer.

To delete a customer from the database:

  1. In the Network Activate task pane, select Service Provisioning > Manage Customers.

    The Manage Customers page shows the customers in the database.

  2. Select the customer you need to delete. To delete several customers at the same time, use the multiple selection capability in the quick-look panel.
  3. Open the Actions menu and click Delete Customer.

    If the Delete Customer option is dimmed, drag your mouse over Delete Customer to display a tool tip that lists customers that must be cleared for the operation to succeed.

    After successfully selecting the Delete Customer action, a pop-up window appears requesting confirmation.

  4. Click Delete.

    The Manage Customers page no longer lists the deleted customer.