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Troubleshooting Device Data Collection Issue

 

Problem

Description: The device on Junos Space Network Management Platform displays the Managed status but the device is not able to collect data.

Cause

A device cannot collect data even though the status of the device is Managed for one of the following reasons:

  • You have not updated the SNMP settings of the device. You may have chosen to skip updating the SNMP details when you discovered the device to Junos Space Network Management Platform.

  • You have not selected the device interfaces for data collection.

Solution

  • If you have not updated the SNMP settings of the device, update the SNMP settings on the Network Management Platform > Network Monitoring > Admin page.

  • If you have not selected the device interfaces for data collection:

    1. Select the device on the Network Management Platform > Network Monitoring > Admin > Configure SNMP Data Collection per Interface page.

    2. In the Collect column, select Collect or Default from the drop-down list corresponding to the interfaces.