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Viewing and Tracking Outages

 

When you provision services on nodes, Network Monitoring tracks these services by polling them and creating outages if services do not respond to polls. Using the Outages page, you can view the outage information for a single outage, view current outages, or view both current and resolved outages.

To view a list of outages and information about outages:

  1. On the Junos Space Network Management Platform UI, select Network Monitoring > Outages.

    The Outages page appears.

  2. (Optional) To view detailed information about an outage:
    1. In the Outage ID text box, enter the ID of the outage.
    2. Click Get Details or press Enter.
      • If the outage ID that you entered matches an existing outage, the subsequent page displays information about the outage. For more information, refer to Viewing Details about an Outage.

      • If the outage ID that you entered does not match an existing outage, the subsequent page displays a message to this effect. You can reenter an outage ID or view a list of the current outages.

  3. (Optional) To view the list of the current outages, click the Current Outages link.

    The Outages (List) page appears displaying the list of current outages in a table. For more information, refer to Viewing the List of Outages.

  4. (Optional) To view the list of all (resolved and current) outages, click the All Outages link.

    The Outages (List) page appears displaying the list of all outages in a table. For more information, refer to Viewing the List of Outages.

This topic has the following sections:

Viewing Details about an Outage

In the Outage: outage-id table, the following information, as shown in Table 1, about an outage is displayed.

Table 1: Details of a Service Outage

Field

Description

Node

Name of the node on which the outage occurred

You can click the Node link to view details about the node.

Interface

Interface on which the outage occurred

You can click the Interface link to view details about the interface.

Service

Service that was affected by the outage

You can click the Service link to view details about the service.

Lost Service Time

Date and time when the service outage occurred

Regained Service

Date and time when the service was restored

Lost Service Event

ID of the event that was generated when the service outage occurred

You can click the Lost Service Event link to view details of the event.

Regained Service Event

ID of the event that was generated when the service was restored

You can click the Regained Service Event link to view details of the event.

Viewing the List of Outages

On the Outages (List) page, the list of current outages is displayed in a table, as shown in Table 2. Depending on how you accessed this page, the page might display the current outages or both the current and resolved outages.

You can view outages based on the type of outage (current, resolved, or both), and filter and sort the list of outages displayed based on various criteria:

  1. (Optional) To view outages of a specific type, from the Outage type list, select whether you want to view current outages, resolved outages, or both current and resolved outages.

    The outages are displayed based on your selection.

  2. (Optional) To sort the outages displayed:
    • In descending order, click the column name in the table once.

    • In ascending order, click the column name in the table twice.

    The outages are sorted based on the column that you clicked.

  3. (Optional) To filter outages based on different constraints:
    • Based on foreign source, node, or interface, click the plus (+) icon to view outages only for the corresponding parameter or click the minus (–) icon to exclude outages for the corresponding parameter.

    • Based on the date and time when the service outage occurred, click the back arrow icon to view outages that occurred after the corresponding date and time or click the forward arrow icon to view outages that began before the corresponding date and time.

    • Based on the date and time when the service was restored, click the back arrow icon to view outages that were resolved after the corresponding date and time or click the forward arrow icon to view outages that were resolved before the corresponding date and time.

    The outages in the table are displayed based on the constraints that you applied.

    Note

    When you apply one or more constraints, the applied constraints are displayed in the Search constraints field. You can click the minus (–) icon to remove a constraint.

Note

If the list of outages displayed runs across multiple pages, you can use the navigation links in the Results field near the top of the page to view the outages.

Table 2: Fields on the Outages (List) Page

Field

Description

ID

Outage ID

You can click the ID link to view details about the outage.

Foreign Source

External name of the node on which the outage occurred

Node

Name of the node on which the outage occurred

You can click the Node link to view details about the node.

Interface

Interface on which the outage occurred

You can click the Interface link to view details about the interface.

Service

Service that was affected because of the outage

You can click the Interface link to view details about the interface.

Down

Date and time when the service outage occurred

Up

Date and time when the service was restored

Note: This field displays DOWN if the service is not yet restored.