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Troubleshooting Log File Overview

 

The troubleshooting log file is a zip or tar package that contains the log files generated by different software components of Junos Space Network Management Platform and service provisioning data files.

You can download the troubleshooting log file from the Junos Space user interface in sever mode, by accessing the Junos Space Appliance URL in maintenance mode, or from the Junos Space Appliance console in CLI mode. The troubleshooting log file is downloaded as a zip package in server mode and maintenance mode, and as a tar package in CLI mode.

You need to be assigned the system administrator role to download the troubleshooting log file in server mode and maintenance mode.

Junos Space Network Management Platform automatically names the troubleshooting zip package in the troubleshoot_yyyy-mm-dd_hh-mm-ss.zip format. The date and time is represented in the Coordinated Universal Time (UTC) format. For example, troubleshoot_2010-04-01_11-25-12.zip.

Table 1 lists the files in this zip package.

Table 1: List of Log Files in the Troubleshooting Log File

Description

Location

JBoss log files

/var/log/jboss/*

Service provisioning data files

/var/tmp/jboss/debug/*

MYSQL error log file

/var/log/mysqld.log

Apache, NMA, and Webproxy log files

/var/log/httpd/*

Watchdog log file

/var/log/watchdog/*

Linux system messages

/var/log/messages/*

CPU, RAM, and disk statistics (during past 24 hours)

/var/log/SystemStatusLog